topic Re: Smashed screen in Apple

Smashed screen

Anonymous — Sun, 05 Nov 2017 19:25:12 GMT

I have smashed my screen,can I get it repaired if it is still under the 1 year warranty

Re: Smashed screen

MI5 — Sun, 05 Nov 2017 19:38:13 GMT

If you have bought one of the phones included in the offer of a free screen replacement, yes.
If not, no, sorry.
https://www.o2.co.uk/screenreplacement

Warranty only covers manufacturing defects and product failures that are not caused by user damage or neglect.

You can check home or bank account insurance as they might cover you if not insured directly on a mobile policy.

Re: Smashed screen

bexinthecity — Tue, 07 Nov 2017 11:25:25 GMT

Unfortunately Mi5 is correct-

If you do not have one of the free replacement schemes you will have to pay as I did when I dropped my 4 month old iPhone 6 a few years back.

Re: Smashed screen

Anonymous — Thu, 09 Nov 2017 16:12:08 GMT

Hi,

Just curious. How long did it take for o2 to repair your screen?