topic Re: unlocking handset to any network in Apple

unlocking handset to any network

Anonymous — Fri, 03 Nov 2017 11:43:20 GMT

I have just upgraded my handset and have requested my new handset be unlocked to any network. Any idea how long it takes for this to be processed?

Re: unlocking handset to any network

MI5 — Fri, 03 Nov 2017 11:45:44 GMT

Usually within 72 hours
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: unlocking handset to any network

gmarkj — Fri, 03 Nov 2017 11:47:38 GMT

New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: unlocking handset to any network

Cleoriff — Fri, 03 Nov 2017 11:51:45 GMT

@gmarkj wrote:
New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Usually only 'flagship' devices though (particularly the new iPhones) @gmarkj. ?

Re: unlocking handset to any network

Anonymous — Fri, 03 Nov 2017 11:57:50 GMT

yeah, its an iphone 7. I upgraded so my son could have the handset as I am happy with my current phone but his sim is for virgin. would a o2 payg sim work in it?

Re: unlocking handset to any network

MI5 — Fri, 03 Nov 2017 12:04:13 GMT

Once unlocked you'll be fine on Virgin - No restrictions on iPhone 7.
But yes, an O2 could be used instead.

Re: unlocking handset to any network

Anonymous — Fri, 03 Nov 2017 12:06:03 GMT

so you think within 72 hours, it will be unlocked and ready to use with virgin sim?

Re: unlocking handset to any network

MI5 — Fri, 03 Nov 2017 12:07:13 GMT

@Anonymous wrote:
so you think within 72 hours, it will be unlocked and ready to use with virgin sim?

Yes. You will receive an email to tell you it's been done.

Just put the Virgin sim in at that point and it will work OK.

If you have any issues, just connect phone to iTunes.

Re: unlocking handset to any network

Anonymous — Fri, 03 Nov 2017 12:08:20 GMT

Thank you. you have been very helpful. Much appreciated

Re: unlocking handset to any network

MI5 — Fri, 03 Nov 2017 12:09:00 GMT

No problem.

Re: unlocking handset to any network

jonsie — Fri, 03 Nov 2017 12:43:42 GMT

Ignore any instructions on the email about connecting the phone to iTunes to complete the unlock. It's not needed now on the later iOS, simply insert a non-O2 sim card in the phone but not giffgaff, Tesco or any other mvno that uses o2. Just something else that O2 has never updated...

Re: unlocking handset to any network

gmarkj — Fri, 03 Nov 2017 13:18:11 GMT

@Cleoriff wrote:

@gmarkj wrote:
New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Usually only 'flagship' devices though (particularly the new iPhones) @gmarkj. ?

Yes - flagship (new NEW) devices only.

I assumed the OP meant to a NEW iPhone and not a new phone.

Should have asked rather than assumed - school day for me and thanks to all for actually answering correctly!

Re: unlocking handset to any network

Cleoriff — Fri, 03 Nov 2017 13:33:34 GMT

@gmarkj wrote:
@Cleoriff wrote:
@gmarkj wrote:
New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
Usually only 'flagship' devices though (particularly the new iPhones) @gmarkj. ?
Yes - flagship (new NEW) devices only.
I assumed the OP meant to a NEW iPhone and not a new phone.
Should have asked rather than assumed - school day for me and thanks to all for actually answering correctly!

No problem...I thought there may have been another change I hadn't caught up on....

Re: unlocking handset to any network

gmarkj — Fri, 03 Nov 2017 13:46:48 GMT

No, only me jumping to a wrong conclusion!

Re: unlocking handset to any network

Martin-O2 — Mon, 06 Nov 2017 11:50:43 GMT

Hey @Anonymous do you have an update on situation? Has the unlock request gone through yet?

Re: unlocking handset to any network

Anonymous — Sat, 11 Nov 2017 02:17:53 GMT

Yes I do and my problem is solved, thank you to all replies.