topic Re: visual voicemail not working (again) in Apple

visual voicemail not working (again)

Anonymous — Thu, 12 Oct 2017 10:30:33 GMT

suddenly visual voicemail doesn't work again.

frustrated.

Re: visual voicemail not working (again)

MI5 — Thu, 12 Oct 2017 10:39:08 GMT

Text the word "STATE" to 9011

Re: visual voicemail not working (again)

jonsie — Thu, 12 Oct 2017 10:43:21 GMT

Have you upgraded or changed tariff before this happened? Check which data bolt on you have in My O2.

Re: visual voicemail not working (again)

Anonymous — Thu, 12 Oct 2017 10:45:10 GMT

IT worked yesterday, not today 😞

I don't know how to check data bolt-on

feeling frustrated

Re: visual voicemail not working (again)

Marjo — Thu, 12 Oct 2017 16:12:38 GMT

Hi @Anonymous have you checked out any of the suggested fixes in this topic where members were having issues after they updated to iOS 11?

To check what bolt-ons you have, you can do that in My O2 when you click into View tariff and allowances. The section on the page looks like this (on PC):

Let us know how you get on and if you're still struggling?

Re: visual voicemail not working (again)

Anonymous — Thu, 12 Oct 2017 16:22:53 GMT

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

Re: visual voicemail not working (again)

Marjo — Thu, 12 Oct 2017 16:24:10 GMT

@Anonymous wrote:

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

Great news! Glad to hear it and thanks for coming back to let us know!

Re: visual voicemail not working (again)

jonsie — Thu, 12 Oct 2017 16:32:25 GMT

Possibly a temporary network issue though turning off and on has been known to be a fix for others. Anyway it's good to know that it is working again.