topic Re: Anybody else seeing vvm issues iOS 11 in Apple

Anybody else seeing vvm issues iOS 11

adamtemp64 — Tue, 19 Sep 2017 20:03:47 GMT

Vvm was working iOS 11 beta carrier file 29.0

just had carrier file 29.1 ota and now got vvm issues tried all the usual fixes has o2 messed up 29.1 ?

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Tue, 19 Sep 2017 20:23:46 GMT

just upgraded my iPhone 7 to iOS 11 and have lost visual voicemail. Any known fixes?

thanks

josh

Re: Anybody else seeing vvm issues iOS 11

adamtemp64 — Tue, 19 Sep 2017 20:31:41 GMT

@Anonymous Looks like there maybe a carrier file issue I have tried all fixes none work have tweeted o2 and now will tag @Chris_K to see if there will be a fix

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Tue, 19 Sep 2017 20:38:45 GMT

Thanks. Appreciate it.

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Tue, 19 Sep 2017 20:58:40 GMT

Hi. Mine is back. Switch off Wi-fi then restart phone and it came back.

Re: Anybody else seeing vvm issues iOS 11

adamtemp64 — Tue, 19 Sep 2017 21:00:29 GMT

Well after the 5th attempt airplane mode on for more than 30 seconds vvm has sprung back into life.

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Tue, 19 Sep 2017 21:45:03 GMT

Mine has stopped working too, tried to reset network settings, rebooted the phone, airplane mode, turned vm off and on, left a vm - nothing has worked so far, very frustrating

Anyone else having issues with VVM on iphone7

Anonymous — Tue, 19 Sep 2017 23:02:54 GMT

I am loosing my marbles with this,
VVM not working
Voicemail notices aren’t coming up
All since iOS 11 update

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Tue, 19 Sep 2017 23:43:44 GMT

same issues
iphone7 plus
ios11 - 29.1 update

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Wed, 20 Sep 2017 00:21:51 GMT

I have the same issue on an iPhone 6s.

Re: Anyone else having issues with VVM on iphone7

Anonymous — Wed, 20 Sep 2017 00:34:55 GMT

Finally after 2 hours it’s kicked back in. Nice lady at apple help via the help app sorted it no clue how!

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Wed, 20 Sep 2017 00:35:52 GMT

I ended up using the apple help app, after 2 hours of trying to get it to work, she got it working via many instructions

Re: Anyone else having issues with VVM on iphone7

Martin-O2 — Wed, 20 Sep 2017 08:42:12 GMT

Good to hear you got this sorted @Anonymous! Please give us a shout if it happens again.

Re: Anybody else seeing vvm issues iOS 11

Chris_K — Wed, 20 Sep 2017 09:09:29 GMT

Hey all,

Thanks for raising this to us last night and this morning. We're currently investigating the cause of this, but in the meantime what we have seen to work is sending a message saying "STATE" to 9011. This will reset the mailbox, but won't delete any of your messages.

If that doesn't work for you, please let us know.

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Wed, 20 Sep 2017 14:51:26 GMT

I had same issue. I just turned iphone 7 plus off and waited a few seconds. Turned on again and all back to normal

Re: Anybody else seeing vvm issues iOS 11

Martin-O2 — Wed, 20 Sep 2017 15:12:43 GMT

Thanks for sharing @Anonymous! If it happens again please try the above suggestion if texting "STATE" to 9011 and let us know if that works.

Re: Anybody else seeing vvm issues iOS 11

steveybtv — Wed, 20 Sep 2017 19:37:12 GMT

This works. MAny thanks

Re: Anybody else seeing vvm issues iOS 11

Martin-O2 — Thu, 21 Sep 2017 08:15:47 GMT

Good to hear @steveybtv! Please let us know if you have any further problems

Re: Anybody else seeing vvm issues iOS 11

Anonymous — Fri, 22 Sep 2017 09:54:43 GMT

I tried all the usual fixes, avoiding the dreaded Reset Network Settings as advised by o2. Then got someone to leave me a new voicemail, and that fixed it straight away.

Re: Anybody else seeing vvm issues iOS 11

RobVS — Fri, 22 Sep 2017 19:54:10 GMT

Hi

I have the same problem and tried all this...any further advice? Thanks