topic Re: Problems using mobile in Europe in Apple

Problems using mobile in Europe

Anonymous — Mon, 28 Aug 2017 08:20:21 GMT

Abroad in Europe, phone says " could not activate data network "

Roaming is activated. Currently in Europe. My mobile says - you are not subscribed to a mobile network. Please help. I have data . The mobile has picked up the local network. No internet available

Re: Problems using mobile in Europe

MI5 — Mon, 28 Aug 2017 08:23:40 GMT

Make sure data roaming is turned on and check what your data apn is.
Try a manual network search for alternative local networks and also reboot the phone a few times to see if it connects.
If your apn is idata.o2.co.uk try changing it to mobile.o2.co.uk or vice versa.

Re: Problems using mobile in Europe

Anonymous — Mon, 28 Aug 2017 12:09:52 GMT

I had same in France twice. Despite doing manual search and reboots. Family also on O2 no such problem- so would be interested to see if re-boots worked for you.

Re: Problems using mobile in Europe

MI5 — Mon, 28 Aug 2017 12:32:27 GMT

Another thought....
Check if you have data enabled for safari or the app you are trying to use as individual apps can be restricted in settings.

Re: Problems using mobile in Europe

Martin-O2 — Tue, 29 Aug 2017 08:56:34 GMT

Hey @Anonymous and @Anonymous are you still having problems connecting to the networks today?

Re: Problems using mobile in Europe

Anonymous — Tue, 29 Aug 2017 10:32:58 GMT

Yes. It still doesn't work and I don't think I should start deleting and resetting things in.case when I'm. Back it's another iSsue u see.

Re: Problems using mobile in Europe

Martin-O2 — Tue, 29 Aug 2017 10:38:06 GMT

@Anonymous OK I'm not aware of any widespread issues but will double check with the rest of the team

Re: Problems using mobile in Europe

MI5 — Thu, 31 Aug 2017 20:42:34 GMT

Something we often find (which has been confirmed today) is that users are on the wrong data bolt on - hence my suggestion to harmlessly change your apn.

You can look in your MyO2 http://www.o2.co.uk/myo2 under your tariff bolt ons and check if you have the correct bolt on for your phone (iPhone data for iPhone or standard data for Android and other devices).

Once the correct bolt on is selected, your data will work both home and abroad without any issues.

Re: Problems using mobile in Europe

HW2018 — Sun, 12 Aug 2018 00:50:19 GMT

Thanks MI5, changing the data network setting from ’idata’ to ‘mobile’ worked for me 🙂

Re: Problems using mobile in Europe

MI5 — Sun, 12 Aug 2018 08:37:22 GMT

@HW2018 wrote:
Thanks MI5, changing the data network setting from ’idata’ to ‘mobile’ worked for me 🙂

Pleased to hear it mate 😁