topic Re: Using iPhone abroad in Apple

Using iPhone abroad

Anonymous — Mon, 28 Aug 2017 05:44:27 GMT

I am currently travelling in Germany and Austria and I am unable to get any service. I am only able to use phone on wifi. I have tried all the usual things, resetting phone, resetting network settings, removing and replacing SIM. I have had a long online chat with O2 and they were unable to resolve. My next step is to try to have an on-line chat with their Tech Team - but this is proving difficult to achieve. In the meantime any further suggestions would be gratefully received.

Re: Using iPhone abroad

Cleoriff — Mon, 28 Aug 2017 06:24:24 GMT

Hi @Anonymous Have you tried a manual network search? It may be that your phone isn't connecting to the usual networks but would connect to another one.

Have you got data roaming /mobile data enabled on your phone?

The above are just a couple of things that spring to my mind...though I am no expert with iPhones so I'm sure others will be along to give further advice

Re: Using iPhone abroad

adamtemp64 — Mon, 28 Aug 2017 07:26:03 GMT

Are you pay monthly or payg any roaming restrictions on the account etc

Re: Using iPhone abroad

MI5 — Mon, 28 Aug 2017 08:20:58 GMT

Look in your network settings and see what apn you are using.
If it is idata.o2.co.uk change it to mobile.o2.co.uk and vice versa.

Re: Using iPhone abroad

Anonymous — Mon, 28 Aug 2017 13:25:35 GMT

Thanks - tried those already but thanks for response.

Re: Using iPhone abroad

Anonymous — Mon, 28 Aug 2017 13:29:10 GMT

Thanks for replies I will see if any of them solve it

Re: Using iPhone abroad

Anonymous — Mon, 28 Aug 2017 15:55:13 GMT

Just in case anyone picks up this thread in the future - please be aware that you will be unable to resolve this yourself.

I used the phone in a Germany a month ago with no problems - and I had not altered anything since.

I was able to get connected on on line chat to 2nd Line Team (O2 guru). After trying many things again for him, he was able to see that my mobile was not picking up a network and he made some alterations at O2. Within a few minutes everything was up and working.

Re: Using iPhone abroad

Cleoriff — Mon, 28 Aug 2017 16:00:39 GMT

Pleased it's working for you at last @Anonymous though would be interested to know what he did that wasn't already suggested? Strange one. However as said, pleased you got it sorted...:smileywink:

Re: Using iPhone abroad

MI5 — Mon, 28 Aug 2017 16:04:53 GMT

Changed the date package at a guess.

Re: Using iPhone abroad

jonsie — Mon, 28 Aug 2017 16:27:20 GMT

@MI5 wrote:
Changed the date package at a guess.

That would be my guess too. It's strange how O2 cause so many issues with data connectivity.

Re: Using iPhone abroad

MI5 — Mon, 28 Aug 2017 16:37:28 GMT

Out of interest @Anonymous did you try changing the apn as I suggested, as that would have given you the same short term result?

Re: Using iPhone abroad

Marjo — Tue, 29 Aug 2017 14:44:38 GMT

Awesome to hear it got sorted in the end @Anonymous! If you know what it was that was changed, please do let us know as the others mentioned above. It might help someone else troubleshoot their issue faster next time in case others experience the same.