topic Re: Why carnt my UK data sim be enabled to work in EU in Apple

Why carnt my UK data sim be enabled to work in EU

Anonymous — Thu, 20 Jul 2017 08:09:12 GMT

I took out a data only, sim only package to enable me to use a tablet as a mobile hot spotI was not told it was for the uk only so therefore I could not use it on holiday in France what can I do about it.

Re: Why carnt my UK data sim be enabled to work in EU

adamtemp64 — Thu, 20 Jul 2017 09:11:45 GMT

Not a lot but finding a provider that allows eu roaming on a data only sim it is all covered in the t&c

Re: Why carnt my UK data sim be enabled to work in EU

MI5 — Thu, 20 Jul 2017 10:36:45 GMT

All you can do is pay off what you owe and leave.

Re: Why carnt my UK data sim be enabled to work in EU

madasaf1sh — Thu, 20 Jul 2017 10:37:59 GMT

o2 are currently in breach of the EU Regulations as the regulations do not distinguish between a Data Only Sim, and a Voice Sim, nor between a hotspot, tablet or phone..

The current policy at o2 is not in line with the Regualtions as set down, and is against the consumer.

They can apply a Fair Use Policy on Data Sims but thats it!!

Im in the process of trying to raise a complaint with Ofcom, about this...

Re: Why carnt my UK data sim be enabled to work in EU

adamtemp64 — Thu, 20 Jul 2017 13:48:14 GMT

good luck @madasaf1sh just had this from o2 via twitter https://twitter.com/G1TWB/status/887986862278799360

Re: Why carnt my UK data sim be enabled to work in EU

madasaf1sh — Thu, 20 Jul 2017 14:19:18 GMT

Hi @adamtemp64 ,

I have been having the same argument with them this morning on twitter, and they wont budge so waiting to see what ofcom as they are restricting where a user can use the device, which is against the wording of the agreement..

o2 at the moment are riding rough shot over the new roaming regulations...

I have a way round it, just use a Voice Contract sim in the device 🙂

Re: Why carnt my UK data sim be enabled to work in EU

jonsie — Thu, 20 Jul 2017 14:53:35 GMT

@madasaf1sh wrote:
Hi @adamtemp64 ,

I have been having the same argument with them this morning on twitter, and they wont budge so waiting to see what ofcom as they are restricting where a user can use the device, which is against the wording of the agreement..

o2 at the moment are riding rough shot over the new roaming regulations...

I have a way round it, just use a Voice Contract sim in the device 🙂

Yes that's a way round it but it doesn't help those already committed to a data sim. O2 are very sure of themselves legally here but morally their whole shoddy treatment of their customers roaming absolutely stinks.

They may not be breaching directives but they are breaching fair play. I wonder which network the directors use when roaming? O2? Surely not?

Re: Why carnt my UK data sim be enabled to work in EU

madasaf1sh — Thu, 20 Jul 2017 14:47:16 GMT

Totally agree @jonsie

As someone who will defend o2, as i see it from enterprise and consumer POV, i think o2 have got it completely wrong and **** backwards when it comes to roaming for the consumer..

Come o2 get your act together..........

Re: Why carnt my UK data sim be enabled to work in EU

adamtemp64 — Thu, 20 Jul 2017 15:12:42 GMT

all the documents here https://ec.europa.eu/digital-single-market/en/news/end-roaming-charges-travellers-european-union make no specific referance to dongles / tablets and the pictures are all mobile phones I guess we need an ofcom decission

Re: Why carnt my UK data sim be enabled to work in EU

viridis — Thu, 20 Jul 2017 15:14:22 GMT

We always knew it would be the bare legal minimum re: roaming.
I imagine the loopholes are noted and in all honesty. Hotspot has always been a nono with travel.
I fear Vodafone getting huge chunks of market over the summer.

Re: Why carnt my UK data sim be enabled to work in EU

MI5 — Thu, 20 Jul 2017 15:18:29 GMT

I'm just back from Slovakia with my EE sim - full bars of 4g everywhere and faster than most UK wifi hotspots

Re: Why carnt my UK data sim be enabled to work in EU

jonsie — Thu, 20 Jul 2017 15:26:50 GMT

Yes someone needs to go to Ofcom with this and take O2 on