topic Re: Why doesn't Wifi calling include SMS and MMS messages? in Apple

Why doesn't Wifi calling include SMS and MMS messages?

Loony22 — Fri, 16 Jun 2017 20:35:15 GMT

exactly that, wifi is great but i have such low signal indoors that sometimes cant even send a text message.

Re: Why doesn't Wifi calling include SMS and MMS messages?

Anonymous — Fri, 16 Jun 2017 20:37:28 GMT

You could try sending messages over wifi using apps such as FB messenger WhatsApp or Viber

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Fri, 16 Jun 2017 20:50:43 GMT

We have asked why O2 have chosen not to include sms like other networks have but not had a response as yet.
@Martin-O2 any update on this please?

Re: Why doesn't Wifi calling include SMS and MMS messages?

darrengf — Fri, 16 Jun 2017 21:35:01 GMT

Only EE and Three allow SMS over wifi I believe.

Vodafone don't at present, but allow Wifi calling when over seas

o2 are using just calling at present and making sure it's right, but you can use Wifi calling when overseas.

i was hoping that o2 wifi calling and SMS would replace the TU go app all together.

Re: Why doesn't Wifi calling include SMS and MMS messages?

Anonymous — Fri, 16 Jun 2017 21:39:04 GMT

They are still going to keep TU as another option

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Fri, 16 Jun 2017 21:41:50 GMT

@darrengf wrote:

o2 are using just calling at present and making sure it's right, but you can use Wifi calling when overseas.

Mate, you can't use it overseas accotding to their help pages.

Can I use Wifi and 4G Calling to make calls abroad?

No, but you can use O2 Travel to make cheaper calls while you’re abroad. If you’re an O2 Business customer you can use O2 Travel in Europe or our Rest Of World 24 Hour Pass to stay connected while you’re away.

http://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: Why doesn't Wifi calling include SMS and MMS messages?

darrengf — Fri, 16 Jun 2017 22:39:56 GMT

Sorry @MI5

its auto correct.

Yep you CAN NOT use wifi and 4G calling when overseas.

you can use Wifi and 4G calling from the UK where possible to call overseas. But you will be charged the standard rate for calling which ever country your calling

phew.

Re: Why doesn't Wifi calling include SMS and MMS messages?

Loony22 — Sat, 24 Jun 2017 07:03:19 GMT

Any news on the original topic?

Re: Why doesn't Wifi calling include SMS and MMS messages?

Loony22 — Sat, 24 Jun 2017 07:03:57 GMT

Any news on the original topic?

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Sat, 24 Jun 2017 07:47:44 GMT

@Martin-O2 any news?

Re: Why doesn't Wifi calling include SMS and MMS messages?

adamtemp64 — Sat, 24 Jun 2017 09:46:17 GMT

As o2 were late to wifi calling I would not expect to see it anytime soon (hope to be proven wrong)

Re: Why doesn't Wifi calling include SMS and MMS messages?

Martin-O2 — Mon, 26 Jun 2017 08:44:11 GMT

Hi guys,

I've chased a response to this question this morning. I'll update this thread as soon as I have news.

Re: Why doesn't Wifi calling include SMS and MMS messages?

Anonymous — Sun, 02 Jul 2017 18:19:30 GMT

Hmm, totally not impressed with O2 over this. O2 were last to the party with WiFiCalling then don't include SMS with this technology. WiFiCalling seems to prioritise itself as the default, while I have a WiFi signal, even with a mobile signal, calls are routed over WiFi. Since SMS doesn't work across this, I'm now not receiving text messages nor am I able to send them. I use an iPhone SE so iMessage works but many of my contacts are Android users and I cannot send or reseive SMS from them, I cannot advise them all to use WhatsApp and some senders, namely delivery companies use SMS to advise me of deliveries, these messages won't get through to me. So, turned off WiFiCalling then found I cannot go back to Tu as it now doesn't work with my account. Come on O2, get this sorted! Else after more than 12 years it's time for me to change to a better provider........

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Sun, 02 Jul 2017 18:26:46 GMT

Wifi calling has absolutely no effect on text messages at all.
Whatever problem you had is nothing to do with that.
If you want to go back to Tu you need to de-register from wifi calling.

Re: Why doesn't Wifi calling include SMS and MMS messages?

dplumb — Mon, 03 Jul 2017 10:16:23 GMT

You say that, but on Three and EE, you can send old school SMS text messages of the 160 character variety (that appear in green within the iPhone app) over wifi calling.

I have no cellular of any kind at home, I leave my phone in flight mode with wifi on, I have wifi calling enabled, see "EE WiFiCall" displayed, and can send and receive old school text messages quite happily.

Question is, why does this not currently work on O2.

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Mon, 03 Jul 2017 10:22:53 GMT

Sorry, didn't realise you were in flight mode.

Re: Why doesn't Wifi calling include SMS and MMS messages?

Anonymous — Tue, 04 Jul 2017 15:58:06 GMT

After extensive testing, I can state that SMS text messaging does NOT work via O2's WiFi Calling. If I have no mobile signal at all, or indeed am in Flight Mode with WiFi enabled, I cannot send nor receive SMS messages. I have noticed however, that if WiFiCalling is displayed and I still have minimal mobile signal, SMS does work, lose the mobile signal, lose SMS ability. Not very good is it?

Have O2 responded why SMS is not enabled over WiFiCalling while it works with all other UK mobile providers? When will O2 enable this feature?

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Tue, 04 Jul 2017 16:23:07 GMT

We wouldn't know as we are only customers like yourself.
You'll have to ask customer service.

Re: Why doesn't Wifi calling include SMS and MMS messages?

Anonymous — Tue, 04 Jul 2017 16:50:00 GMT

From the previous post by Martin-O2, Community Manager:

"I've chased a response to this question this morning. I'll update this thread as soon as I have news."

So I was essentially asking if he had news, even though I presume he is part of the "we" you refer too. If I were to ask customer service, do you really think I'd get a straight, proper, truthful and knowledgable answer? Really??

Re: Why doesn't Wifi calling include SMS and MMS messages?

MI5 — Tue, 04 Jul 2017 16:55:59 GMT

My point is that no one here works for o2 in any official capacity in relation to the community.
Asking o2 is the only way to get an answer to your question but if you want to chase Martin to see if he has any news from o2 you'd be best to tag him so he sees your post @Martin-O2