topic Re: TouchID and My 02 in Apple

TouchID and My 02

Anonymous — Tue, 27 Jun 2017 10:38:40 GMT

Since the last My02 update, TouchID will not log me in to My 02. Touch ID is working fine with everything else that it was, and I see TouchID enabled in MY 02 settings, but it's not an option to log me in to My02

Re: TouchID and My 02

jonsie — Tue, 27 Jun 2017 10:53:00 GMT

Have you tried uninstalling the app then reinstalling?

Re: TouchID and My 02

MI5 — Tue, 27 Jun 2017 11:10:29 GMT

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.

Re: TouchID and My 02

Anonymous — Tue, 27 Jun 2017 11:39:48 GMT

Thank you both. It seemes logical when someone else says it.

I switrched off TouchID and closed My02, opened My02 again and enabled TouchID, and without rebooting the phone, it is now working again

Thank you both

Re: TouchID and My 02

MI5 — Tue, 27 Jun 2017 11:42:19 GMT

I had to do the same but rebooted by force of habit.
Glad it worked for you too.

Re: TouchID and My 02

Marjo — Tue, 27 Jun 2017 13:41:32 GMT

Awesome that you got it working again @Anonymous! Out of curiosity, which iPhone do you have?

Thanks guys for helping out @MI5 & @jonsie!

Re: TouchID and My 02

Anonymous — Tue, 27 Jun 2017 13:48:47 GMT

The model of iPhone won't affect it.uninstall & then reboot the phone before reinstalling the app

Re: TouchID and My 02

mavericke — Tue, 27 Jun 2017 19:04:18 GMT

@Anonymous

That was exactly what I did and it worked! Thanks!

Re: TouchID and My 02

Anonymous — Tue, 27 Jun 2017 19:51:54 GMT

@mavericke Your welcome & welcome to the forum

Re: TouchID and My 02

Anonymous — Thu, 20 Jul 2017 14:51:07 GMT

@Marjo wrote:
Awesome that you got it working again @Anonymous! Out of curiosity, which iPhone do you have?
Thanks guys for helping out @MI5 & @jonsie!

Sorry I didn't get back on this. I've a 6s