topic Re: Data roaming in Apple

Data roaming

Anonymous — Mon, 26 Jun 2017 17:54:43 GMT

Hi, I have incurred £20.98 in international data charges despite disabling data roaming ever since I left the uk 3 days ago for a holiday in Jamaica. This was for Sunday just gone. Any ideas why this should happen. I have a iPhone 6 and have turned off data roaming because I get free wifi at the hotel. I can't work out why I have these charges.

Re: Data roaming

MI5 — Mon, 26 Jun 2017 18:00:13 GMT

You need mobile data off completely.
Just turning off data roaming doesn't always work.

Re: Data roaming

Anonymous — Mon, 26 Jun 2017 19:07:10 GMT

Ok thanks for that. Disappointed because all the advice states, to just turning off data roaming on the phone and you won't incur charges. I need to understand how it slips through the data roaming switch when it's off.

Re: Data roaming

MI5 — Mon, 26 Jun 2017 19:14:26 GMT

I believe it depends on the configuration of the network you are connected to.
Years ago I used to travel to Germany regularly and never had a problem connecting to data, but then I went to Italy and couldn't get a data connection. I then found the data roaming switch on my phone at the time and got data in Italy, but it was never required to be on in Germany at all.

Re: Data roaming

Anonymous — Sun, 02 Jul 2017 15:52:40 GMT

Ok so on the 26th June as per MI5's reply, I turned off mobile data as well as data roaming on my iPhone 6. Guess what? I still incurred data charges for the 28th & 29th!!!
I have 24 hour free wifi at my hotel in Jamaica. Have I got to remove my SIM card
before these charges stop. So angry 😡😡

Re: Data roaming

MI5 — Sun, 02 Jul 2017 16:17:59 GMT

You shouldn't have done so I suggest you call customer services so they can investigate for you.
http://www.o2.co.uk/contactus