topic Re: Unlocking iphone from O2 to use on another network in Apple

Unlocking iphone from O2 to use on another network

Anonymous — Thu, 22 Jun 2017 12:01:52 GMT

I have been trying to leave o2 for over 2 weeks. I am now in my 3rd "72 hours" wait. I have been sent a link on how to get my iphone unlocked, but it is just taking me round in cricles. Does anyone know exactly HOW to unlock an iphone from O2, please?

I have my new sim card but cannot use it on the iphone, and all I am getting from O2 is a link that says "go to this link" and on and on it goes.

Thank you

Re: Unlocking iphone from O2 to use on another network

Cleoriff — Thu, 22 Jun 2017 12:11:13 GMT

Hi @Anonymous All the information you need is in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlocking iphone from O2 to use on another network

MI5 — Thu, 22 Jun 2017 12:30:53 GMT

Have you actually spoken to O2 http://www.o2.co.uk/contactus
Also, is the phone still showing as in use in your MyO2 ?

Re: Unlocking iphone from O2 to use on another network

Cleoriff — Thu, 22 Jun 2017 12:49:25 GMT

Are you on contract or PAYG @Anonymous ?

Re: Unlocking iphone from O2 to use on another network

MI5 — Thu, 22 Jun 2017 12:49:59 GMT

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Re: Unlocking iphone from O2 to use on another network

Anonymous — Thu, 22 Jun 2017 13:57:06 GMT

download the myo2 app on their will be a link to umnlocking your device, click that and within 72 hours you will recive a code either via email or text for you to use.. follow the instructions and you will then be able to unlock your device free of charge via iTunes. 🙂 good luck

Re: Unlocking iphone from O2 to use on another network

Anonymous — Thu, 22 Jun 2017 19:02:02 GMT

I am also having this same issue been trying to get my phone unlocked for the past 2 weeks. I rang o2 and they said that I keep sending requests which pushes me to the back of the queue however I am not sending any requests this is an issue on their part. I am getting really frustrated as all the people I speak to on the phone are telling me a different story.

Re: Unlocking iphone from O2 to use on another network

MI5 — Thu, 22 Jun 2017 19:06:26 GMT

@Anonymous wrote:
I rang o2 and they said that I keep sending requests which pushes me to the back of the queue

I've never heard that rubbish before!

Sounds like they're making it up as they go.....

Re: Unlocking iphone from O2 to use on another network

Cleoriff — Thu, 22 Jun 2017 19:17:44 GMT

@MI5 wrote:
@Anonymous wrote:
I rang o2 and they said that I keep sending requests which pushes me to the back of the queue
I've never heard that rubbish before!
Sounds like they're making it up as they go.....

Remember you heard it here first!! Scraping the bottom of the barrel for excuses now...

Re: Unlocking iphone from O2 to use on another network

Anonymous — Thu, 22 Jun 2017 20:02:10 GMT

Thanks for your comments

Bizarre situation. Let me know how you get on

I am not amused by this display of incomptence.

Re: Unlocking iphone from O2 to use on another network

Anonymous — Thu, 22 Jun 2017 20:09:35 GMT

Spoken to them

They have disconennected my phone, so I am in limbo. Can't use phone, can't get texts , can't unlock. My new provider have had me already up and running, but cannot receive texts from them to get going, as ..you guessed it- phone still locked by O2

Re: Unlocking iphone from O2 to use on another network

MI5 — Thu, 22 Jun 2017 20:16:55 GMT

@Anonymous wrote:
Spoken to them
They have disconennected my phone, so I am in limbo. Can't use phone, can't get texts , can't unlock. My new provider have had me already up and running, but cannot receive texts from them to get going, as ..you guessed it- phone still locked by O2

The one saving grace in this is that you don't need an o2 network connection to unlock an iPhone.

It's done on Apple's servers so once you get the email (if ever) just put your new sim in and away you go.

Re: Unlocking iphone from O2 to use on another network

Anonymous — Fri, 23 Jun 2017 10:42:30 GMT

They did that to me aswell still trying to get it unlocked I had to go to o2 store and transfer my number to a different sim and then request the unlock but still keep saying wait another 72hours. Manager still hasn't rang me back and the escalation team are useless they saif wait 72 hours then we can send an unlock request so a minimim of 6 day wait for me again to see if they can do their job correctly

Re: Unlocking iphone from O2 to use on another network

jonsie — Fri, 23 Jun 2017 11:35:00 GMT

There does seem to be an unlocking issue at the moment.... you can only keep chasing them I'm afraid.