topic Contacting the wrong number through roaming?! in Apple

Contacting the wrong number through roaming?!

Anonymous — Thu, 22 Jun 2017 04:32:39 GMT

Right, so I am currently using the Iphone 5SE and the person I tried calling uses iPhone 5S. Here's some background information..we are both currently abroad in the same country but different cities/places. As of 15th June O2 don't charge for roaming therefore any calls I make to UK numbers say 'Bundle Call' before the ringing signals. Anyway, yesterday I tried calling my friend after getting missed calls from him, however I wasn't able to ring at all. The screen would say calling now and would not make any noise for minutes. Eventually, the 4th time I rang the silence continued but suddenly I heard a female voice and background noise saying "Hang on a minute" in Bulgarian. Both of us where in Bulgaria although different places, I understood the girl and just waited thinking one of his friends answered. However after a few seconds of silence the ringing tones began and someone answered..speaking something that sounded French to me and sounding very confused...obviously wrong number or person. I then hung up thinking my friends phone was stolen, so I rang again to double check and this time he answered and had no idea that I had tried to contact him through the day! When I checked the call log it said that the first call was cancelled and the second one which was successful was X secconds long. I am wondering is this a network error due to high traffic or some sort of similar issue or could it be a fault within mine or his phone? Just to add I have been ringing other UK numbers currently in the same country and I've had no issues. Would be an O2 fault as we're both on O2? Thanks in advance!

Re: Contacting the wrong number through roaming?!

Cleoriff — Thu, 22 Jun 2017 05:08:31 GMT

Hi @Anonymous Welcome to the forum. It does sound as if this could be some sort of network 'glitch' which sorted itself as you managed to speak to your friend eventually Just keep an eye on any unusual charges via My O2

http://www.o2.co.uk/myo2

if there are any problems with your bill then you can sort this out when you get back to the UK http://www.o2.co.uk/contactus

Re: Contacting the wrong number through roaming?!

MI5 — Thu, 22 Jun 2017 05:21:57 GMT

As neither of you were connected to o2 at the time it's unlikely to be an o2 fault. I guess you would both be connected to the same roaming network though?

Re: Contacting the wrong number through roaming?!

madasaf1sh — Thu, 22 Jun 2017 07:14:06 GMT

Quick question did you both have +44 or 0044 in front of the number before dialing each others number..

Its a Bulgarian Network issue not o2, as 07 is a local area code.

Re: Contacting the wrong number through roaming?!

MercedesS — Thu, 22 Jun 2017 08:36:06 GMT

Hello @Anonymous, welcome to the O2 community!

Hopefully, their advice helped you! Personally, when I had this problem, it was because I didn't have the country code as @madasaf1sh said. But please let us know how you fix it so we can learn for next time

Thanks @MI5, @Cleoriff and @madasaf1sh for the help, you guys are

Re: Contacting the wrong number through roaming?!

Cleoriff — Thu, 22 Jun 2017 08:55:37 GMT

@Anonymousdid manage to call their friend eventually.. so unless they changed the country code after the two failed attempts I am not sure that would have been the issue? (Just trying to apply logic :smileywink:)