topic Re: Auto Top-up in Apple

Auto Top-up

Anonymous — Mon, 19 Jun 2017 11:45:51 GMT

Why, after two years, are O2 still not able to solve the issue preventing me from setting up Auto top-up for my iPhone?????

Re: Auto Top-up

Cleoriff — Mon, 19 Jun 2017 12:07:12 GMT

Hi @Anonymous According to our guidelines you do this by signing into My O2 and activating it yourself https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

If you are having issues then you must contact customer services http://www.o2.co.uk/contactus

Re: Auto Top-up

jonsie — Mon, 19 Jun 2017 12:37:39 GMT

If its taken 2 years and still not fixed I would be making a complaint.

http://www.o2.co.uk/how-to-complain

Re: Auto Top-up

Anonymous — Mon, 19 Jun 2017 17:16:40 GMT

That's not what I asked. I know how to do it. O2's website won't let me. It's locked and O2 can't be bothered to fix it!!

Re: Auto Top-up

Anonymous — Mon, 19 Jun 2017 17:17:36 GMT

I have tried. I get nowhere!!

Re: Auto Top-up

MI5 — Mon, 19 Jun 2017 17:34:37 GMT

Have you tried a complaint through resolver ?
https://www.resolver.co.uk/

Re: Auto Top-up

Cleoriff — Mon, 19 Jun 2017 18:52:02 GMT

@Anonymous wrote:
That's not what I asked. I know how to do it. O2's website won't let me. It's locked and O2 can't be bothered to fix it!!

So if O2's website is preventing you doing this 'as it's locked'...then certainly you need to speak to CS (or complain) .

2 years is a long time for a service to be unusable...:smileysad:

Re: Auto Top-up

MercedesS — Fri, 23 Jun 2017 14:30:33 GMT

Hello @Anonymous, it is this page you are trying to access? http://www.o2.co.uk/topup

If you could explain better the problem, we will love to help you out! What iPhone are you using? I try and had no issues with my iPhone 6 and my PAYG account. Please help us to help you