topic Re: My o2 app not working in Apple

My o2 app not working

Anonymous — Mon, 29 May 2017 13:25:52 GMT

The Myo2 app on my iphone isn't working. It's been saying "Oops. Something's wrong. Please try again later." for over a month now.

Re: My o2 app not working

MI5 — Mon, 29 May 2017 13:28:09 GMT

If you have tried deleting it and reinstalling you may need to get it reset by call customer service http://www.o2.co.uk/contactus
Can you log in on a pc or on web ? http://www.o2.co.uk/myo2

Re: My o2 app not working

jonsie — Mon, 29 May 2017 13:31:18 GMT

The whole website including the shop, my O2 and the community has been down all morning. I've only just managed to get signed in now.

Re: My o2 app not working

Curr946 — Mon, 29 May 2017 16:28:19 GMT

ive had this same issue for nearly a year. i have an ongoing complaint with o2 regarding this.

here is the last update i got....

(Customer Management - O2)
15 Mar

to me
Hi Richard,

Ive just spoken to a woman from Account logger( she deals with things like these)

A Message has came back from service desk and basically it is a known issue and it isnt just you'reself having these issues, please be assured we are working on getting this resolved for you. Here is a copy of the message they have sent to us.

Closing notes from Service Desk: The request has been resolved with the following details:

As a work around, Please ask the customer to view his bill in my mobile page and it is working fine. We are facing some strange issue in accounts page and no evidence of error in application logs. We are trying to replicate this issue and will provide the root cause of the issue.

They are trying to make the issue happen again on a test account so they will know how to resolve it, but ill still keep an eye out and ill give you an email as soon as i hear anything.

Kind regards

| O2
Complaint Review Service
In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority

Re: My o2 app not working

MI5 — Mon, 29 May 2017 16:14:21 GMT

@Curr946 you need to edit the personal details of the o2 employee - not allowed under community guidelines I'm afraid mate.

Re: My o2 app not working

Curr946 — Mon, 29 May 2017 16:21:55 GMT

did mean for the email to post too. fixed