topic Re: IPad Pro 9.7 Pay Monthly in Apple

IPad Pro 9.7 Pay Monthly

Gem6288 — Mon, 08 May 2017 15:23:04 GMT

Hello, I ordered an Ipad pay monthly on Weds 3rd and still haven't heard anything regarding dispatch.

Also... After reading the other topics... Has anyone actually received an Ipad recently? Is it worth the wait... i.e. a few weeks... or will there be 6 newer versions out when it arrives?

Re: IPad Pro 9.7 Pay Monthly

MI5 — Mon, 08 May 2017 15:28:21 GMT

If you give customer service a call they may be able to give you some info regarding your order http://www.o2.co.uk/contactus

Re: IPad Pro 9.7 Pay Monthly

Anonymous — Mon, 08 May 2017 15:28:41 GMT

Hi @Gem6288 you are better off calling customer service to see where your order is as we have heard many stories here about people ordering iPads & not receiving them. You are better off going straight to Apple & purchasing one

Re: IPad Pro 9.7 Pay Monthly

Anonymous — Mon, 08 May 2017 15:32:23 GMT

Hi, had the same problem and ended up cancelling my order. Spoke to someone on live chat who said the space grey 32gb version was out of stock for two weeks but the others were in stock. Then they said they checked "online" (what, their website?!) and they have the space grey as available on there, did they want me to put the order through again manually? Well someone had already tried that 3 days before and I'd still heard nothing so I told them to cancel it. I might see if my local o2 store has any stock. Think it's pretty poor that o2's website still says you can get delivery in 2-3 days when actually they don't seem to have any stock!

Re: IPad Pro 9.7 Pay Monthly

Anonymous — Mon, 08 May 2017 15:54:44 GMT

@Anonymous O2 don't have a live stock system. You will only know if your order is on its way when you receive a dispatch email

Re: IPad Pro 9.7 Pay Monthly

Anonymous — Mon, 08 May 2017 16:16:29 GMT

I know, but I was supposed to get it on 3rd May and the customer service rep said there was none in stock so....

Re: IPad Pro 9.7 Pay Monthly

Gem6288 — Mon, 08 May 2017 17:29:09 GMT

Customer service said its out of stock and maybe I will get an update this week. It is terrible when you select your product and then payment is taken from your bank the info your given is 2-3 days, which turns out to be simply not true. Why take the money when its out of stock? Surely O2 should take it when its dispatched

Re: IPad Pro 9.7 Pay Monthly

MI5 — Mon, 08 May 2017 17:32:52 GMT

Yes, they should, but they don't!

Re: IPad Pro 9.7 Pay Monthly

Anonymous — Mon, 08 May 2017 18:17:22 GMT

They take the money but fail to provide the goods but it's very difficult to get your money back from o2

Re: IPad Pro 9.7 Pay Monthly

Beenherebefore — Mon, 08 May 2017 18:29:01 GMT

@Gem6288 wrote:
Why take the money when its out of stock?

Because unfortunately it's not fraud otherwise O2 would have been prosecuted many times over by now.

Complaints to your local Trading Standards office may force legislation to be implemented.

Re: IPad Pro 9.7 Pay Monthly

jonsie — Tue, 09 May 2017 03:31:17 GMT

All good for O2's sales figures, whether they supply goods or not, they have the money up front. Despicable practice with no regards to customer circumstances but even so, it wouldn't be unforgivable if you could simply phone up, cancel and get your money refunded as quickly as it was grabbed.

Re: IPad Pro 9.7 Pay Monthly

Beenherebefore — Tue, 09 May 2017 07:46:32 GMT

@Beenherebefore wrote:
Complaints to your local Trading Standards office may force legislation to be implemented.

There is also the possibility that it contravenes product advertising guidelines, in which case the Advertising Standards Authority may be interested >>>> https://www.asa.org.uk/make-a-complaint.html

Also note to @MercedesS ......perhaps O2 would be interested in this service >> https://www.asa.org.uk/advice-and-resources/website-audit-information.html

Re: IPad Pro 9.7 Pay Monthly

Gem6288 — Tue, 09 May 2017 13:38:34 GMT

Just looked at the reviews for the Ipad that I have ordered - Pay As You Go (I've ordered Pay Monthly), apparantly it arrived quicker than expected so O2 do have the Ipad in stock

Re: IPad Pro 9.7 Pay Monthly

jonsie — Tue, 09 May 2017 15:03:54 GMT

Good luck. 😉