topic Extra charge in Apple https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1045483#M154069 <P>Hello</P><P><BR />I have been charged for <STRONG>Premium &amp; information services</STRONG>&nbsp;<SPAN>and I don't know what that means.</SPAN></P><P>&nbsp;</P><P><SPAN>Could you let me know/trace what this is so I can make sure it doesn't happen again or try and get the money back.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Much appreciated, thanks a lot</SPAN></P><P><SPAN>Sarah&nbsp;</SPAN></P> Mon, 27 Mar 2017 09:32:57 GMT Anonymous 2017-03-27T09:32:57Z Extra charge https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1045483#M154069 <P>Hello</P><P><BR />I have been charged for <STRONG>Premium &amp; information services</STRONG>&nbsp;<SPAN>and I don't know what that means.</SPAN></P><P>&nbsp;</P><P><SPAN>Could you let me know/trace what this is so I can make sure it doesn't happen again or try and get the money back.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Much appreciated, thanks a lot</SPAN></P><P><SPAN>Sarah&nbsp;</SPAN></P> Mon, 27 Mar 2017 09:32:57 GMT https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1045483#M154069 Anonymous 2017-03-27T09:32:57Z Re: Extra charge https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1045484#M154070 <P>Hi&nbsp;@Anonymous</P><P>You need to follow the advice here&nbsp;<A href="https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023" target="_blank">https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023</A></P> Mon, 27 Mar 2017 10:03:29 GMT https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1045484#M154070 MI5 2017-03-27T10:03:29Z Re: Extra charge https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1046347#M154201 <P>Hey @Anonymous did you find all the information in the end regarding the extra charges, following the guide that was linked above? <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> cheers</P> Mon, 03 Apr 2017 13:13:58 GMT https://community.o2.co.uk/t5/Apple/Extra-charge/m-p/1046347#M154201 Marjo 2017-04-03T13:13:58Z