topic Re: Railcard Student Offer Scam by O2 in Apple

Railcard Student Offer Scam by O2

Anonymous — Tue, 14 Feb 2017 10:53:10 GMT

Purchased an iPad last year in October, was told I could claim 20% student discount and entitiled to one 16-25 railcard. O2 said they will send me the code within 2-4 weeks. Hear NOTHING!

online chat 4 times, called 4 times, none of them solved my problem , instead told me the offer expire when I purchased the device or asked me irrelevant questions ... I don't believe O2 is a honest and trustworthy company because they launch a campaign to mislead customers!!! I got freaking scammed by O2, I could have better deals in other mobile provider without being tricked!

Come on O2, I pay you so much a month in my contract and you have to freaking scam me for mere £30 railcard? Shame on you!

Referring to T&Cs on O2 website to support my stand,

Eligible Customers who purchase an Eligible Connection and have requested the 20% discount on or after 14th April 2016 and before 00:00 31st January 2017 ("the Offer Period") will be entitled to claim 1 free annual 16-25 Railcard ("Free Railcard") only. Customers purchasing multiple Eligible Connections will not be entitled to more than 1 Free Railcard.

Re: Railcard Student Offer Scam by O2

Cleoriff — Tue, 14 Feb 2017 10:56:26 GMT

Hi @Anonymous If you feel you have cause for complaint then do so via this link

http://www.o2.co.uk/how-to-complain

Re: Railcard Student Offer Scam by O2

Bambino — Tue, 14 Feb 2017 10:58:01 GMT

@Anonymous We are all customers here, but I will tag our Head of Community @Toby to see if he can offer some help or advice.

Re: Railcard Student Offer Scam by O2

MI5 — Tue, 14 Feb 2017 10:59:27 GMT

Wasn't this the offer that was supposed to be delivered through Priority?
Have you checked the app to see if it is in your items?

Re: Railcard Student Offer Scam by O2

Anonymous — Tue, 14 Feb 2017 11:00:30 GMT

I think I am not the only victim in here but no one has a resolution because the retailer told me to approach customer service call centre and call centre told me blah blah blah

really don't appreciate this kind of dishonest sales tactics

Re: Railcard Student Offer Scam by O2

Anonymous — Tue, 14 Feb 2017 11:01:20 GMT

I have not received anything for 2-4 weeks, I am not confident they are actually going to send me anything, it has been 3 months since I signed up.

Re: Railcard Student Offer Scam by O2

Bambino — Tue, 14 Feb 2017 11:04:35 GMT

@Anonymous Your complaint cannot be resolved here. Have you checked your app as @MI5 has suggested?

Re: Railcard Student Offer Scam by O2

Anonymous — Tue, 14 Feb 2017 11:12:26 GMT

Yes, and nothing found and I am going to ring citizen advice.

Re: Railcard Student Offer Scam by O2

Cleoriff — Tue, 14 Feb 2017 11:17:03 GMT

@Anonymous wrote:
Yes, and nothing found and I am going to ring citizen advice.

They will suggest you complain via the official O2 route. CAB wont resolve it for you ..but the complaints service might @Anonymous

Re: Railcard Student Offer Scam by O2

MI5 — Tue, 14 Feb 2017 11:18:08 GMT

@Anonymous wrote:
Yes, and nothing found and I am going to ring citizen advice.

You've opened the menu and clicked on "MY PRIORITY" at the top of the page?

Re: Railcard Student Offer Scam by O2

MI5 — Tue, 14 Feb 2017 11:20:24 GMT

You can complain through resolver too - they seem to get good results http://www.resolver.co.uk/

Re: Railcard Student Offer Scam by O2

Anonymous — Tue, 14 Feb 2017 11:25:31 GMT

Thanks a lot for your advice!

and btw do you know how can I receive text message in my iPad??

Re: Railcard Student Offer Scam by O2

MI5 — Tue, 14 Feb 2017 11:35:13 GMT

@Anonymous wrote:
Thanks a lot for your advice!

and btw do you know how can I receive text message in my iPad??

Yes, you can install Tu app http://www.o2.co.uk/apps/tu-go