topic Re: Unwanted Text Messages in Apple

Unwanted Text Messages

Anonymous — Tue, 17 Jan 2017 18:23:03 GMT

For the last 3 days, every hour, I get a text from 02's 1010 number. It says "Thanks. We'll set up picture messaging now and let you know when it's ready. You'll need the latest software or update for your phone, so make sure you'v got it." I have asked o2 via their chat software to stop these messages (yesterday) and was told it would take 24 hours to take effect. Guess what, they are still coming more than 24 hours later. Today I tried again via the phone and eventually got through to a UK call centre. They switched the messages on and off a couple of times, told me to turn my phone off and on after the call. And the same message is still coming through on the hour every hour. How can I get them stopped ? Is there a way to block them ? Thanks

Re: Unwanted Text Messages

MI5 — Tue, 17 Jan 2017 18:36:08 GMT

You could try blocking it on your handset but really cs should be able to stop it - something is obviously stuck on your account.

Re: Unwanted Text Messages

Cleoriff — Tue, 17 Jan 2017 18:45:35 GMT

I would give them a call @Anonymous (dont use live chat again) http://www.o2.co.uk/contactus

Re: Unwanted Text Messages

MI5 — Tue, 17 Jan 2017 18:50:22 GMT

I thought they had called?

Re: Unwanted Text Messages

Cleoriff — Tue, 17 Jan 2017 18:58:13 GMT

Yes they had...(and yes I missed that) but obviously need to call again as it hasn't been sorted!

Re: Unwanted Text Messages

MI5 — Tue, 17 Jan 2017 18:59:47 GMT

Yup....