topic Re: Touch ID & Accessing MyO2 via the iPhone App. in Apple

Touch ID & Accessing MyO2 via the iPhone App.

Anonymous — Fri, 13 Jan 2017 18:56:31 GMT

For some reason I cannot get into MyO2 by using my Touch (Finger Print) ID.

I have checked and it is switched on the the App Settings in MyO2.

As anyone got any suggestions?

Thank you.

MI5 — Fri, 13 Jan 2017 18:58:04 GMT

Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.

Anonymous — Fri, 13 Jan 2017 19:03:11 GMT

Delete as @MI5 suggested & reinstall. This happened to me too & our man here advised me on this tip

Anonymous — Fri, 13 Jan 2017 19:10:29 GMT

Thank you, reinstalling sorted the problem.

Much appreciated.

Happy New Year.

Anonymous — Fri, 13 Jan 2017 19:11:14 GMT

Thank you, spot on!

Problem solved.

MI5 — Fri, 13 Jan 2017 19:13:26 GMT

No probs mate