topic Re: Data Usage in Apple

Data Usage

Anonymous — Tue, 10 Jan 2017 15:57:24 GMT

Although using star hash 10 hash is SUPPOSED to be FREE?, why does my data go down each time I use this method to look at my remaining data?

I now dare not look at it again for fear of using all my data up, even though I'm not using it for actual calls or texts etc.

Re: Data Usage

jonsie — Tue, 10 Jan 2017 16:02:39 GMT

It's a text so should have no bearing on data usage?

Re: Data Usage

MI5 — Tue, 10 Jan 2017 16:03:21 GMT

Data is nothing to do with calls or texts.
Allowances for calls, texts and data are all separate and independent of each other.
How much data do you think is being used by *#10# ?

Re: Data Usage

MI5 — Tue, 10 Jan 2017 16:13:10 GMT

To be picky, it's a USSD code (Unstructured Supplementary Service Data) so there is a potential to use a few kb's

Re: Data Usage

jonsie — Tue, 10 Jan 2017 16:45:15 GMT

Infintisimal I would have thought but I have never used data texting balance in all the years I've used it. Picky yes...

Re: Data Usage

Anonymous — Tue, 10 Jan 2017 16:57:34 GMT

This is a new one I've never come across. Didn't think data would be used in texts?

Re: Data Usage

Cleoriff — Tue, 10 Jan 2017 17:18:30 GMT

Every day is a blumming school day on here....

Re: Data Usage

MI5 — Tue, 10 Jan 2017 17:35:59 GMT

@jonsie wrote:
Infintisimal I would have thought but I have never used data texting balance in all the years I've used it. Picky yes...

Yes, it would only be tiny amounts which is why I asked the question.

Re: Data Usage

Anonymous — Fri, 13 Jan 2017 16:01:01 GMT

Each time I use this so-called FREE!? *HASH10HASH method it uses up 5 pence of my data. On its own this is a very small amount but, in trying to just look at the data I have left, I now have only £12.34 remaining out of £20! Where is it all going? How can they say it is free? I've never made any calls or texts outside of my WiFi zone, I'm just paying lots of cash to O2 and getting NO USAGE at all. Something is wrong.

Re: Data Usage

MI5 — Fri, 13 Jan 2017 16:09:10 GMT

Calls and texts are chargeable so that's probably where your credit is going.
Being inside your wifi zone won't help with saving money on those I'm afraid.

Re: Data Usage

Anonymous — Sat, 14 Jan 2017 12:44:55 GMT

OK. I realise that calls (5p a minute) and texts (5p a text) would be chargeable, because then I'm making use of O2 facilities. But I just can't see why they charge for *hash10hash which they say is free to look at my data usage! Each time I use this so called 'Free' facility I lose data as if I'd made an ordinary phone call.

Re: Data Usage

jonsie — Sat, 14 Jan 2017 12:47:23 GMT

Contact customer service and ask why.

Re: Data Usage

MI5 — Sat, 14 Jan 2017 12:57:32 GMT

It's free as in it doesn't charge you a text price but as I explained, it is a USSD code and therefore uses a very small amount of data each time.

Re: Data Usage

Anonymous — Sat, 14 Jan 2017 13:20:36 GMT

Well, the last three times I've used it the usage has been: from £12.55, then £12.49 then £12.34! These amounts are at least the cost of a text and the last one is a difference of 15p!

Really O2 are lying, or at least not giving the full information, when they call it 'free', because they know a USSD code costs money. What is a USSD Code?

Re: Data Usage

MI5 — Sat, 14 Jan 2017 13:24:29 GMT

@Anonymous wrote:
What is a USSD Code?

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Data-Usage/m-p/1030662#M152754

https://en.wikipedia.org/wiki/Unstructured_Supplementary_Service_Data

Re: Data Usage

MI5 — Sat, 14 Jan 2017 13:26:33 GMT

@Anonymous wrote:
Well, the last three times I've used it the usage has been: from £12.55, then £12.49 then £12.34!

Something else must be either using data or being charged for or it's an error as they shouldn't use anymore than fractions of a penny.

Re: Data Usage

adamtemp64 — Sat, 14 Jan 2017 14:10:11 GMT

Very strange one @Toby one to feedback up the line

http://www.o2.co.uk/help/pay-as-you-go/checking-your-balance

http://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-charges-terms-classic-pay-as-you-go

Re: Data Usage

Toby — Mon, 16 Jan 2017 09:12:18 GMT

Hi @adamtemp64, are you referring to @Anonymous's observation here or something within the links in your post above?

@Anonymous, have you contacted us yet about this over the weekend? Thanks for letting us know here!

Re: Data Usage

Anonymous — Mon, 16 Jan 2017 10:52:18 GMT

Hi Toby,

I've not done anything over the weekend because Saturdays & Sundays are non working days.

What I'm about to do is send an email to complaints @ O2 and ask them why my O2 accpount has NEVER worked properly.

Uncle Trev.

Re: Data Usage

Toby — Mon, 16 Jan 2017 11:04:40 GMT

Hi @Anonymous,

Please do give us a ring about this and they can look at all of the issues you're having. This will be quicker than filing a complaint.