https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024757#M152164 <P>How can you get hold of customer service advisor? Have spent most of today between meetings in a hold queue on the phone and my iPad has been continually checking to see if a virtual assistant is available, but the virtual assistant never comes. I went into a nearby store but they told me my query could only be dealt with online or on the phone! It's a quandary!&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 14 Dec 2016 14:59:50 GMT Jim1969 2016-12-14T14:59:50Z https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024757#M152164 <P>How can you get hold of customer service advisor? Have spent most of today between meetings in a hold queue on the phone and my iPad has been continually checking to see if a virtual assistant is available, but the virtual assistant never comes. I went into a nearby store but they told me my query could only be dealt with online or on the phone! It's a quandary!&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 14 Dec 2016 14:59:50 GMT https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024757#M152164 Jim1969 2016-12-14T14:59:50Z https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024759#M152165 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2680941">@Jim1969</a>Sorry you have to persevere......8-8.30am is the best time to try...</P><P><A href="http://www.o2.co.uk/contactus" target="_self">http://www.o2.co.uk/contactus</A></P> Wed, 14 Dec 2016 15:04:20 GMT https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024759#M152165 Cleoriff 2016-12-14T15:04:20Z https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024762#M152166 <P>Waiting times at this time of the year are horrendous. As above, early morning is best.</P> Wed, 14 Dec 2016 15:07:38 GMT https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1024762#M152166 jonsie 2016-12-14T15:07:38Z https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1625302#M171197 <P>These sort of wait times seem normal all year round. Customer service seems poor!&nbsp;</P> Thu, 15 Jun 2023 09:52:54 GMT https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1625302#M171197 adampjacob 2023-06-15T09:52:54Z https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1625304#M171198 <P>When I select "Ask our virtual assistant", it takes me to the Community page. This is not what I consider a Virtual Assistant to be. This is me having to search for my own answers. What I really need is to speak to someone to ask a specific question. If there is a problem&nbsp; with the Virtual Assistant, there should be a message to inform me, rather than just taking me to a (unhelpful) web page.&nbsp;</P><P>&nbsp;</P><P>I am not impressed.&nbsp;</P> Thu, 15 Jun 2023 09:59:07 GMT https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1625304#M171198 adampjacob 2023-06-15T09:59:07Z https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1625327#M171199 <P>If your question is general, then we might be able to help&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5194632">@adampjacob</a>&nbsp;</P> <P>If you need something directly related to your account then you would need to contact customer services.</P> Thu, 15 Jun 2023 11:36:28 GMT https://community.o2.co.uk/t5/Apple/HOW-TO-GET-IN-CONTACT-WITH-02/m-p/1625327#M171199 gmarkj 2023-06-15T11:36:28Z