topic Re: Upgrade - everytime visual voice mail stops working in Apple

Upgrade - everytime visual voice mail stops working

Anonymous — Sun, 04 Dec 2016 11:29:04 GMT

Everytime I upgrade my visual voicemail stops working.

I have to call O2 then it's a complete lottery to sort it out.

How can I avoid this and who do I need to speak to at o2 to speed this up? The folks on 202 either have no idea what I'm talking about or try to get me to use TU GO (which is AWFUL)

Re: Upgrade - everytime visual voice mail stops working

adamtemp64 — Sun, 04 Dec 2016 11:32:31 GMT

Is this each time you upgrade handset or each ios upgrade?

Re: Upgrade - everytime visual voice mail stops working

MI5 — Sun, 04 Dec 2016 11:33:52 GMT

Likely scenario is that they put you on the wrong data bolt on.
iPhones need iData for VVM to work and it's quite common to find customers on the Blackberry tariff which won't work.
You need to get CS to check your data bolt on first.

Re: Upgrade - everytime visual voice mail stops working

jonsie — Sun, 04 Dec 2016 11:52:15 GMT

Blackberry data bolt on, happens every upgrade for the world and his son!

Re: Upgrade - everytime visual voice mail stops working

MI5 — Sun, 04 Dec 2016 11:57:05 GMT

Most likely....

Re: Upgrade - everytime visual voice mail stops working

adamtemp64 — Sun, 04 Dec 2016 12:12:05 GMT

I never have that issue on my phone upgrades lol always been fine

Re: Upgrade - everytime visual voice mail stops working

MI5 — Sun, 04 Dec 2016 12:18:38 GMT

Many have.
Just because one person doesn't, doesn't mean it never happens

Re: Upgrade - everytime visual voice mail stops working

jonsie — Sun, 04 Dec 2016 12:35:25 GMT

@adamtemp64 wrote:
I never have that issue on my phone upgrades lol always been fine

... but they wouldn't dare!