topic Re: Voicemail in Apple

Voicemail

Anonymous — Mon, 28 Nov 2016 21:55:01 GMT

I have just bought an iphone se, i tranfered my sim from a 5s. Someone from work called me today, they said they left a voicemail, i had no notification and also when i call voicemail it just says i have no new messages? I have restarted the phone, reset network settings, turned voicemail off and back on again, turned airplane mode on and off again all these things were suggested on google, nothing has worked! Ive also taken sim out and put it back. I really need voicemail too as work often leave me messages! 😞 any help appreciated! Ihope my phone isnt at fault as ive paid in full for it sim free!

Re: Voicemail

Anonymous — Mon, 28 Nov 2016 22:22:07 GMT

https://www.iskysoft.com/article/iphone-voicemail-not-working.html

Re: Voicemail

MI5 — Mon, 28 Nov 2016 22:44:09 GMT

VM is not phone based it's network based so phone can't be faulty.
Most likely just a delayed notification.

Re: Voicemail

madasaf1sh — Tue, 29 Nov 2016 07:17:13 GMT

I would suggest dialing 901 and going into the notification menu and checking these are turned on.

You can also try 1750 to check if it is turned on.

Re: Voicemail

gmarkj — Tue, 29 Nov 2016 07:27:00 GMT

Have you tried to leave yourself a voicemail to check it is working?

Re: Voicemail

Toby — Tue, 06 Dec 2016 14:07:33 GMT

Hi Amy @Anonymous, Have you tried any of the advice below? How are you getting on?

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 18:51:50 GMT

Yes tried all advice ihave had numerous calls to customer services too whom have been no help!

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 18:56:32 GMT

I got my dad to leave me a message the other week however and although i got no notification i got the message at least! The man who ispoke to at customer services told me to get the tu go app idid but then still had no luck so i deleted the tu go acount and the app... over a week ago when iring or try to ring 1750 now to check my vm is on it doesnt connect i have been told you camt dial this if you have the tu go app .. though i dont have it and deleted the acount and the app ages ago! Customer services told me it takes 24 hours to delete properly not 2weeks or more! Customer services the 2nd time thought tu go app was the prob however it isnt as my vm problem was before i even tried the tu go app my vm prob has just now esculated as i cant even ring 1750 now and idont know why!?

Re: Voicemail

adamtemp64 — Tue, 06 Dec 2016 18:58:49 GMT

https://support.apple.com/en-gb/HT201436 Apple help guide any use ?

Re: Voicemail

MI5 — Tue, 06 Dec 2016 19:07:33 GMT

You are getting the error from 1750 / 1760 now because you didn't sign out of Tugo before you deleted the app.
Re-load the app, turn off VM from within the app, sign out and select to option to delete all data when you remove the app.
1750 / 1760 should then work but sometimes you need to dial 175002 or 176002.

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 19:07:44 GMT

Thanks @adamtemp64 but
Idont have a set up now option for vis vm
I have checked i have the right things to support it and customer services said ido! Im very confused! I wish i hadnt have got that tu go app seems to have made things worse! Even tho i deleted the tu go acount it stil somehow seems activated

Re: Voicemail

adamtemp64 — Tue, 06 Dec 2016 19:21:41 GMT

As you have now stated tugo was used and @MI5 posted the help above follow the advice form rich.

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 19:23:23 GMT

@MI5 i couldnt log out as when you do you then cant delete the acount without logging back in! Ive just tried it! So reinstalled and deleted all acount info for tu go once again still no difference! As isaid my probs with vm were before this tu go app anyway but the fact now icant dial 1750/1760
Has just made the prob worse! Thanks though for trying to help

Re: Voicemail

MI5 — Tue, 06 Dec 2016 19:31:39 GMT

Something wrong all round as it should ask you if you want to delete all data if you try and delete the app after signing out.

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 19:36:37 GMT

When i delete app it says deleting all data but it hasnt even deleted the acount as i can just go back on the app without registering again ive just tried! This tu go app now does seem to be the bigger problem!

Re: Voicemail

MI5 — Tue, 06 Dec 2016 19:39:10 GMT

You can't delete the Tugo account completely.
You can only delete your data.
You need to call cs on 202 and ask them to remove it from your account.

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 20:53:20 GMT

Rung cs they put me through to the tu go guru they couldnt understand what was going on, ididnt have all things on main screen what i should have and they couldnt even delete my acount off their system! They have raised a case to get it sorted! In meantime im without vm! Hopefully will get sorted soon then i can ring 1750 to turn it on!

Re: Voicemail

MI5 — Tue, 06 Dec 2016 21:01:29 GMT

Yeah, thought something was up with it....

Re: Voicemail

Anonymous — Tue, 06 Dec 2016 21:26:10 GMT

Just hope it gets solved! Safe to say i will not be getting the app ever again! Brought me more problems than what istarted with 😕

Re: Voicemail

MI5 — Tue, 06 Dec 2016 21:56:42 GMT

Should be OK once deleted fully.