topic Re: Searching... in Apple

Searching...

Anonymous — Fri, 25 Nov 2016 18:54:02 GMT

My phone signal has been saying Searching... all day, i have restarted and reset my phone, reset the network, taken the sim out and cleaned it and its still not working, i have checked the network coverage as well and that is all fine, any suggestions?

Re: Searching...

MI5 — Fri, 25 Nov 2016 18:57:46 GMT

Are any others on o2 having the same problems near you?
If not, you have to assume a sim or phone fault.
Call into any o2 shop and they will do a sim swap for you for free to see if that's the problem otherwise it's the phone we need to consider as faulty or barred.
Do you know the full history of the phone?

Re: Searching...

MI5 — Fri, 25 Nov 2016 18:58:58 GMT

There's a help thread here too but I think you've covered everything http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

Re: Searching...

Anonymous — Fri, 25 Nov 2016 19:00:59 GMT

No one around me is having any issues with it.

I have had the phone from new from O2 and i've never had any issues with it apart from now.

So i think best to pop into an O2 store then to have it checked? Thanks

Re: Searching...

MI5 — Fri, 25 Nov 2016 19:06:31 GMT

Most likely just a sim failure then.

Re: Searching...

Anonymous — Fri, 25 Nov 2016 20:00:35 GMT

Cheers, thanks

Re: Searching...

MI5 — Fri, 25 Nov 2016 20:25:03 GMT

Good luck and let us know if it sorts it for you please.

Re: Searching...

jonsie — Sat, 26 Nov 2016 04:31:50 GMT

Have you tried your sim in another phone? That will give you a definite indication whether it's the sim or not.