https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018783#M151586 You may be better off contacting Apple directly to have it checked out.<BR /><A href="http://www.apple.com/uk/retail/geniusbar/" target="_blank">http://www.apple.com/uk/retail/geniusbar/</A> Mon, 21 Nov 2016 08:36:12 GMT MI5 2016-11-21T08:36:12Z https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018778#M151584 <P>The screnn went blank and won't turn on again. I want to speak to an O2 person but they are never there when you need them, so frustrating</P><P>&nbsp;</P> Mon, 21 Nov 2016 08:26:44 GMT https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018778#M151584 Anonymous 2016-11-21T08:26:44Z https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018782#M151585 <P>Hi @Anonymous Not sure what model of iphone you have..but you can force a restart. This article covers this for many models of iPhone...</P><P><A href="https://support.apple.com/en-gb/HT201412" target="_self">https://support.apple.com/en-gb/HT201412</A></P><P><STRONG>"To force restart an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo"</STRONG></P> Mon, 21 Nov 2016 08:35:39 GMT https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018782#M151585 Cleoriff 2016-11-21T08:35:39Z https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018783#M151586 You may be better off contacting Apple directly to have it checked out.<BR /><A href="http://www.apple.com/uk/retail/geniusbar/" target="_blank">http://www.apple.com/uk/retail/geniusbar/</A> Mon, 21 Nov 2016 08:36:12 GMT https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018783#M151586 MI5 2016-11-21T08:36:12Z https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018881#M151602 <P>I will endorse contacting an Apple store rather than go to O2's repairers. Unless you are within the first 28 days for a faulty return.</P> Mon, 21 Nov 2016 10:50:46 GMT https://community.o2.co.uk/t5/Apple/My-phone-is-dead-and-the-O2-site-is-no-help-at-all/m-p/1018881#M151602 jonsie 2016-11-21T10:50:46Z