https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018639#M151580 <P>Best not to use live chat as they will normally tell you to call customer service. Easy enough and choose the option for leaving and disregard their offers to keep you.</P> Sun, 20 Nov 2016 14:58:48 GMT jonsie 2016-11-20T14:58:48Z https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018630#M151573 <P>Has anyone else found it difficult to close an account. I had a contract that ended in Feb, have moved to another supplier, have been to two shops, one the online chat thing twice and I still paying for this phone which is in the bin and therefore not used?</P> Sun, 20 Nov 2016 14:47:45 GMT https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018630#M151573 Anonymous 2016-11-20T14:47:45Z https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018632#M151574 You should have taken your number which would have closed old account.<BR />It's often a problem if not done.<BR /><A href="http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526" target="_blank">http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526</A> Sun, 20 Nov 2016 14:50:07 GMT https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018632#M151574 MI5 2016-11-20T14:50:07Z https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018639#M151580 <P>Best not to use live chat as they will normally tell you to call customer service. Easy enough and choose the option for leaving and disregard their offers to keep you.</P> Sun, 20 Nov 2016 14:58:48 GMT https://community.o2.co.uk/t5/Apple/Difficult-to-close-an-account/m-p/1018639#M151580 jonsie 2016-11-20T14:58:48Z