topic Re: sim swap in Apple

sim swap

Anonymous — Sat, 19 Nov 2016 08:54:24 GMT

Hi,

I have just received a new sim so swapped over and now i get no network service or 4g when I'm out. Does anybody know what my option are, not putting the old sim back in as i stupidly threw it away.

Many thanks

Re: sim swap

adamtemp64 — Sat, 19 Nov 2016 09:07:52 GMT

did you follow this first ? http://swapmysim.o2.co.uk/

You may need to find the old sim or it will be a frustrating call to customer services

Re: sim swap

Bambino — Sat, 19 Nov 2016 09:35:16 GMT

@Anonymous If all you did was put the new sim in without swapping it using the link @adamtemp64 provided, then all you did was put in a blank sim. That's why you have no service.

Re: sim swap

MI5 — Sat, 19 Nov 2016 09:47:33 GMT

Without your old sim you will have to call CS to activate the new one http://www.o2.co.uk/contactus

Re: sim swap

Marjo — Fri, 25 Nov 2016 15:47:20 GMT

Hey @Anonymous How's it going? Did you manage to sort out your SIM as per the advice above?