topic Re: iPhone 5s in Apple

iPhone 5s

Anonymous — Mon, 07 Nov 2016 06:19:54 GMT

Ok my phone was purchased from o2 in may has now stopped working apple are unable to repair who's responsible for replacing it?? It's faulty not damaged??

Re: iPhone 5s

MI5 — Mon, 07 Nov 2016 06:42:39 GMT

O2 will repair it but you aren't automatically entitled to a replacement.
Under the terms of the warranty you may also choose to have apple to repair it.

Re: iPhone 5s

Cleoriff — Mon, 07 Nov 2016 07:38:27 GMT

You will need to contact O2 http://www.o2.co.uk/contactus

Why did Apple feel they weren't responsible? They do offer a 1 year warranty.. but arent obligated to replace it....

Re: iPhone 5s

MI5 — Mon, 07 Nov 2016 07:56:59 GMT

I wouldn't bother with O2 - I'd go to Apple as long as it is a warrantable defect?

Re: iPhone 5s

Cleoriff — Mon, 07 Nov 2016 08:29:19 GMT

@MI5 wrote:
I wouldn't bother with O2 - I'd go to Apple as long as it is a warrantable defect?

I agree....They repaired my son's iPhone in July when it developed a screen lcd fault . no charge to him...and the phone was purchased from Amazon...

Re: iPhone 5s

MI5 — Mon, 07 Nov 2016 08:32:58 GMT

As you know, it matters not where purchased from for any item. The customer has the choice of where to take items for warranty repairs, however, if Apple have said, in this case, that it isn't covered by warranty it would suggest accidental damage which would only be covered by insurance.

Re: iPhone 5s

jonsie — Mon, 07 Nov 2016 11:54:59 GMT

What exactly is the damage? You can be certain if Apple won't fix it under the warranty, then o2 definitely won't.

Re: iPhone 5s

Marjo — Mon, 14 Nov 2016 10:57:25 GMT

Hi @Anonymous, did the above advice help you out in the end? Do you have any additional questions?