topic Re: On hold with o2 in Apple

On hold with o2

Anonymous — Mon, 31 Oct 2016 09:10:14 GMT

Been on hold with o2 for over 35

minutes so far this morning, do I really want a up grade with such bad customer service

Re: On hold with o2

MI5 — Mon, 31 Oct 2016 09:16:03 GMT

That's up to you but it's far easier to upgrade in an O2 store.

Re: On hold with o2

Cleoriff — Mon, 31 Oct 2016 09:31:10 GMT

So many complaints about wait times. Just responded to the same issue on another thread with another poster ....

Re: On hold with o2

MI5 — Mon, 31 Oct 2016 10:02:09 GMT

Yep, it's appalling really.

Re: On hold with o2

Anonymous — Mon, 31 Oct 2016 10:08:21 GMT

At least you get put on hold. They cut me off and tell me to go online to speak to one of their agents but that is also showing aas out of order for me

Re: On hold with o2

Cleoriff — Mon, 31 Oct 2016 10:13:38 GMT

@Toby are there problems with live chat? Over the weekend we have had many people saying they can't connect?

Re: On hold with o2

Toby — Mon, 31 Oct 2016 12:50:30 GMT

Hi guys, sorry to hear that some of you are waiting longer!

We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.

To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it

Re: On hold with o2

Cleoriff — Mon, 31 Oct 2016 12:50:57 GMT

@Toby wrote:
Hi guys,
We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.
To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it

Thanks for the clarification @Toby

Re: On hold with o2

Anonymous — Mon, 31 Oct 2016 17:25:37 GMT

Do we know what the access issue is?

I've been trying to get through for 9 hours now. Twice I've managed to get into the queue and on hold but then at 1hr 2 min both time its cut me off with no warning. My phone bill is going to be crazy as I am having to use my landline

Re: On hold with o2

MI5 — Mon, 31 Oct 2016 17:29:21 GMT

No we don't know but they are aware so will get it fixed asap.

Re: On hold with o2

Cleoriff — Mon, 31 Oct 2016 18:25:46 GMT

Yes it actually has been longer than today....People have complained over weekend...