topic FaceTime iMessage Error in Apple

FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 11:23:29 GMT

So I've recently got the iPhone 7 and I'm unable to activate my FaceTime and iMessage.

I've been in contact with O2 and Apple and gone through many different troubleshooting steps (turning iMessage on and off, trying the airplane mode technique, complete restore of handset etc..) in order to resolve the issue - with no joy. I've even had a replacement sim. I can send and receive normal texts fine and the internet works no problem. The date and region settings are all set correctly.

O2 state I need to follow this up with Apple and Apple say the opposite. I'm unable to try a sim from another network in my iPhone as it's locked to O2. However, when I have tried my O2 sim in my old iPhone 6 the services don't activate. Yet when I insert my old Virgin Mobile sim in it and an EE sim it activates no problem.

This leads me to believe the issue is NOT with Apple or my handset but the actual network.

Getting really frustrated now as I'm unable to use my phone as I should be able to and just keep getting passed from one company to another as nobody knows what the issue is. One gentleman from Apple did say he believed it to be something to do with the SMS relaying.

Please help!!

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 11:43:18 GMT

A strange one that I have not seen on my iphone 7

I take it all other data services work ok like vvm etc ?

I guess you have already tried this https://support.apple.com/en-gb/HT201422

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 11:42:55 GMT

Thank you for your response.

Yeah, pretty much everything works as it should except for these two services.

So puzzled!

Re: FaceTime iMessage Error

MI5 — Sun, 23 Oct 2016 11:43:12 GMT

Do you have tugo on your phone or other devices?
If so, log out of tugo first and make sure it's turned off.

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 11:45:17 GMT

@MI5 I guess this could be an issue but it did not affect mine when setting up the 7 as the sms activation is a normal number not a short code . But worth a try @Anonymous

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 11:49:10 GMT

Thanks guys. I've not installed tugo on any devices so can't put it down to that 😔

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 11:51:13 GMT

And I guess itunes account works ok and icloud ?

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 11:56:30 GMT

Yeah, I've not had any issues with either of those services.

When I've been researching the problem I can't find anybody who has had the issue and hasn't been able to resolve it via the normal troubleshooting.

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 12:00:32 GMT

Can you just try the steps again in the link I posted turning both off restart the iphone then turn them back on after say 30 mins .

Ensuring you are in a good coverage area and maybe set the mobile data network to 2g only mode before turning them back on .

Just trying to see if it is to do with the sms issue.

Re: FaceTime iMessage Error

MI5 — Sun, 23 Oct 2016 12:07:18 GMT

Also, have you ever previously had tugo on anything?

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 12:31:17 GMT

I'll give it a go with just 2G selected, thanks.

Never had tugo installed on anything before I'm afraid 😔

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 13:25:48 GMT

Still no joy unfortunately following those steps.

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 13:28:32 GMT

Still no joy unfortunately.

Activation Unsuccessful

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 13:41:10 GMT

I guess you are doing it by mobile number

what are the time settings set to ? (I know you have mentioned this fix)

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 13:52:34 GMT

Currently set to automatic - London

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 14:16:40 GMT

Mine set automatic off time zone london

Re: FaceTime iMessage Error

MI5 — Sun, 23 Oct 2016 14:21:28 GMT

Have you checked your number is correct in settings >phone >my number?

Re: FaceTime iMessage Error

adamtemp64 — Sun, 23 Oct 2016 14:23:21 GMT

@MI5 Good shout

Re: FaceTime iMessage Error

Anonymous — Sun, 23 Oct 2016 14:37:40 GMT

Checked the number - it's showing my correct number and I tried switching automatic off with London time zone. Still no joy. I'm baffled what it could be - literally tried every suggestion I can find.

I don't understand why O2 think it's the phone or Apple if the exact same sim doesn't activate the services in another handset? Yet other network sims work?

Re: FaceTime iMessage Error

MI5 — Sun, 23 Oct 2016 14:43:55 GMT

The only other thing I can think of is that you don't have idata enabled on your account.
Give CS a call to check that you're not on standard data or worse still blackberry!
Also check your APN settings on phone and make sure they are showing idata too.