topic Re: Data connection problems iPhone 7 plus in Apple

Data connection problems iPhone 7 plus

Anonymous — Tue, 27 Sep 2016 13:59:04 GMT

I'm having problems with my data connection and I don't know whether it's an O2 issue or a problem with my phone.

The phone shows full 3G signal. However, periodically the data stops working (still showing full five bar signal). If I toggle airplane mode on / off the data comes back again, but only temporarily. After a while it stops working and I have to toggle airplane mode on and off again.

I've tried restoring the phone and resetting network settings, but still get the problem. Any ideas?

Re: Data connection problems iPhone 7 plus

MI5 — Tue, 27 Sep 2016 21:15:27 GMT

No Service Bug

The phone displays a "no service" message after the airplane mode is enabled and disabled. It is found in the upper left corner of the screen. It is not able to connect to cellular networks. Apple has yet to fix this bug. Though the company has already acknowledged the problem. The temporary solution is to power the phone off and remove the SIM. Then re-insert the Sim and turn the phone back on. This is according to BGR.

http://www.itechpost.com/articles/31709/20160921/the-problems-that-iphone-7-and-ios-10-face.htm

Re: Data connection problems iPhone 7 plus

Anonymous — Wed, 28 Sep 2016 14:47:45 GMT

Yeah this happens to me a lot as well with iPhone 7 plus 4G stops working randomly yet still displays 4G and still full bar signal. But I was ringing out each time and it usually triggered it back on but it is really annoying

Re: Data connection problems iPhone 7 plus

Anonymous — Thu, 29 Sep 2016 12:09:08 GMT

I'm having similar signal issues with my iphone7 128gb purchased direct with Apple and on a 02 Monthly tarriff. Spoke to O2 and to be fair they were helpful and ran several tests and have arranged for a new sim card to be sent out however it seems to be the phone or software. Several US owners have reported problems and have attributed them to airplane mode, Waze, GPS. Having complained to Apple directly they have sent out a replacement handset but it wont be with me for 1-2 weeks!!!!!! I just wish Apple or the carriers will release a software update as I'm currently left with what in effect is a very expensive ipod.

Re: Data connection problems iPhone 7 plus

Anonymous — Thu, 29 Sep 2016 12:54:13 GMT

I'm having this problem also, phone keeps flipping from 3G to 4g and also cutting out completely!!! Get notices say no cellular signal constantly

Re: Data connection problems iPhone 7 plus

Anonymous — Thu, 29 Sep 2016 21:30:39 GMT

Glad it's not just me then! Not sure whether to try and get my phone switched or wait and see if a software update fixes it.

Re: Data connection problems iPhone 7 plus

Anonymous — Sat, 22 Oct 2016 12:57:19 GMT

I recently switched from a samsung galaxy s7 edge to my iphone 7 and couldnt connect to mobile internet even though my phone said i had 4g. I spoke to o2 online chat and advised them of the recent switch, they looked at my account and I had a samsung bolt on on the account they said, switched this to an iphone bolt on whilst on chat and immediately my mobile internet started working

Re: Data connection problems iPhone 7 plus

jonsie — Sat, 22 Oct 2016 13:08:10 GMT

Happens all too often..

Re: Data connection problems iPhone 7 plus

MI5 — Sat, 22 Oct 2016 15:13:37 GMT

Yes it does and new connections always get the default blackberry Bolt on if the CS agent can't be bothered to set it correctly.

Re: Data connection problems iPhone 7 plus

Anonymous — Sat, 18 Feb 2017 10:21:25 GMT

This actually works! Tell them you had a Android data plan and it needs to be changed to an iPhone one (or I guess vice verse if you went IOS to Android?). They can do it with the online chat. Fixed my data within 5 minutes after months of putting up with it. I'm delighted 🙂

Re: Data connection problems iPhone 7 plus

MI5 — Sat, 18 Feb 2017 10:31:29 GMT

You should have asked us sooner

Re: Data connection problems iPhone 7 plus

Anonymous — Wed, 08 Mar 2017 10:27:53 GMT

hi, your problem sounds very similar to mine.. i have an iphone7 on 02... when i'm listening to the apple music radio the music stops and i notice that i have no data connection (i go into safari and it wont load google.co.uk). to resolve i turn the phone onto Airplane mode then turn it off.. this forces it to reconnect to the o2 network..

this happens 2-8 times a day and usually when i've walking between buildings in Carnary Wharf, London.. (the phone is heavly used so connects to wifi, mobile networks all the time). I've gone into an o2 store and they have replaced my sim but keep telling my that its an iphone issue..

i've used an EE and vodafone sim in my iphone7 and i do not get the same problem but am yet to try my o2 sim in another phone...

any suggestions to resolve this would be appreciated as with the new Blackberry coming out and continued niggles with my iphone i'm starting to feel change is in order!

Re: Data connection problems iPhone 7 plus

MI5 — Wed, 08 Mar 2017 10:44:29 GMT

If you are only getting the issue with o2 it must be the network that's the problem.
Is it just in the one area?

Re: Data connection problems iPhone 7 plus

Anonymous — Wed, 08 Mar 2017 12:58:10 GMT

it mainly happens in london, canary wharf but it has happend else where in london..

i've just gone back to o2 store and they have replaced my sim again.. if that does not fix the problem they have told me to take the phone back to apple as its a known issue!!

Re: Data connection problems iPhone 7 plus

MI5 — Wed, 08 Mar 2017 13:00:07 GMT

There have been reports of this but not for a while now.

Re: Data connection problems iPhone 7 plus

raru — Wed, 05 Jun 2019 14:52:09 GMT

Hi all,

The problem mentioned in this conversation is exactly same for me. It mainly happens in London in Canary Wharf, not sure about other locations as on Wi-Fi at home.

Main question is: is that O2 network problem / O2 settings or Apple's another IPhone group (Iphone7) having a hidden fault?

What is the solution? Anyone fixed already?

Thank you and regards

Re: Data connection problems iPhone 7 plus

gmarkj — Thu, 06 Jun 2019 06:19:23 GMT

Generally speaking, if the phone works everywhere apart from 1 area it would indicate a problem with a mast (or masts).
As previously mentioned, if you can, check with others in the same area on o2 to see if they have the issue.
You can download the My Network app to report the fault.
Other things to try include swapping to 3G/H (somewhere under mobile data settings/network selection) - the reason this helps is that everyone defaults now to 4G, so there are fewer people using 3G and so the speed can be quicker using the older connection type.