topic Changing number in iPhone 7+ settings doesn't work in Apple

Changing number in iPhone 7+ settings doesn't work

Anonymous — Mon, 10 Oct 2016 11:11:13 GMT

Received my iPhone 7+ over the weekend and the phone number supplied with it has now been swapped to my old number. However, the phone will not accept my old number in Settings and says the number cannot be saved. Talked to LC who say this is a known problem with iPhone 7 and they are working on it with Apple.

Anyone else have this problem or know of it?

Settings>Phone>My Number

Re: Changing number in iPhone settings doesn't work

Dave111 — Mon, 10 Oct 2016 11:12:57 GMT

Hi Nick,

this isn't a problem, you just need to know what to do!!!!

Turn off imessage, reboot phone, check number changed, may take a minute, then turn imessage back on

Re: Changing number in iPhone settings doesn't work

Dave111 — Mon, 10 Oct 2016 11:13:28 GMT

if stuck, more details here for you:

https://www.igeeksblog.com/how-to-change-imessage-phone-number-on-iphone/

Re: Changing number in iPhone settings doesn't work

Anonymous — Mon, 10 Oct 2016 11:45:11 GMT

Cheers Dave - that worked and once you said that it twigged with me what to do! However, it only changed my number once iMessage was switched back on after reboot!

Thanks again and LC pah!

Re: Changing number in iPhone settings doesn't work

Dave111 — Mon, 10 Oct 2016 11:50:12 GMT

no problem Nick, glad your phone is sorted!! We both owe thanks to carphonewarehouse!!!!

maybe I could get the live chat here to order my groceries, not much use for anything technical....

Re: Changing number in iPhone settings doesn't work

Anonymous — Mon, 10 Oct 2016 11:54:19 GMT

Aye Dave - useless they were, plus trying to get them to add my new contract to my old ID was painful until I relaised I could add it myself online.

The lass from Rotherham call centre though was ace on Friday night, with my number swap etc.so thumbs up for her!

Carphone Warehouse who'd have thought.....! Superb service all round!

Re: Changing number in iPhone settings doesn't work

Toby — Mon, 10 Oct 2016 13:25:47 GMT

Well done @Dave111on the great advice here!

Re: Changing number in iPhone settings doesn't work

Anonymous — Mon, 10 Oct 2016 13:47:06 GMT

Hi @Toby, if users know how to do this - why doesn't your LC?

Re: Changing number in iPhone settings doesn't work

Toby — Mon, 10 Oct 2016 13:58:40 GMT

Hi @Anonymous,

I shall make sure to share this point with the rest of the team and ensure that any info on it is circulated to LC again.

Re: Changing number in iPhone settings doesn't work

Anonymous — Mon, 10 Oct 2016 14:07:07 GMT

Cheers @Toby I suspect its one of the items most asked about. Thanks.

Re: Changing number in iPhone settings doesn't work

Dave111 — Mon, 10 Oct 2016 14:10:40 GMT

nice one, thanks for the comments Toby, always pleased to help

Re: Changing number in iPhone 7+ settings doesn't work

ppglou333 — Sun, 14 May 2023 22:38:12 GMT

This is what worked for me…

I tried the suggestion of turning off iMessage and FaceTime and restarted the phone. I did this a few times but the number was still wrong on settings>phone>my number. I contacted Apple who advised me to go into settings>messages and toggle on imessage. Then go into send & receive. The wrong number was showing there so they asked me to hold it to delete it. I tapped on it and then held it but no option to delete. Then a second later it just changed itself to the correct number. Voila. Then I went and turned on FaceTime and all was good.

Also remember to check your number in Contacts under my card and also under settings>(your name)>name, phone numbers, email.