topic Re: Iphone 7 deliveryy in Apple

Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 17:22:24 GMT

Hello i take it everyone is getting this text now.

Hello. We're really sorry you haven't got your iPhone yet.

There's been a market-wide delay in receiving stock. We're working to get your new iPhone to you as soon as we can.

New updates: http://s.o2.co.uk/LoyOybQa

We've prioritised your order and we'll be in touch on Tuesday at the latest.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 17:37:25 GMT

Yep, its sad how carphone warehouse state that they can deliver the same model i ordered (black 32gb) by monday whereas those of us here on o2 (who preordered the phone) will only get an 'update' on tuesday.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 17:38:56 GMT

Not receievd that text yet, or any text from O2 at all for that matter

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 18:07:00 GMT

Yeah it's shocking tbh. Fair enough I didn't order on release day, ordered on the Saturday morning. But alot of others ordered at like 8am and still haven't received there's yet. But you can walk into an o2 store right now and pick one up... what's the point in preordering. Like in said to the CS rep on the phone if its not here by Tuesday I'm gonna cancel and stick with EE.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 19:13:52 GMT

Omfg. The only reason I haven't cancelled my upgrade is because I think o2 refresh does not apply if you upgrade from a third party.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 19:22:19 GMT

Nope not had anything at all fro O2, not a damn word but they have my money and in three days i start paying on new tarif thats almost criminal

Re: Iphone 7 deliveryy

Toby — Sat, 17 Sep 2016 19:24:23 GMT

Hi @Anonymous, welcome to the community!

Have you received an initial text or email from us when you pre-ordered?

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 19:34:16 GMT

@Toby

Any update as to whether o2 have received any iphones from Apple this weekend to deliver to customers, as other networks have them ready to ship, also in can go into an o2 shop and pick one up... which is ludicrous.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 19:38:48 GMT

Not received any text, emails or any sort of communation since the "thanks for staying with O2" email I received after pre ordering the iphone 7 plus on the 9th September at 8am which I think is really poor customer service for those of us who chose to stay with O2 and pay a lot money for the privilege

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 19:41:13 GMT

Hi Toby
yes i received my docs for contract etc but no delivery date and nothing since order confirmation and docs. Spoke to live chat who informed me delivery was definitely Friday 16th and i took a screen shot to save but when i rang CS on Friday they said they did not know why i was told that and offered my a £10 credit but no delivery date just said out of stock after i had someone stay in waiting all day . Nothing since and still says being processed on my O2

Re: Iphone 7 deliveryy

Toby — Sat, 17 Sep 2016 19:53:42 GMT

Hi @Anonymous

So long as your order details are showing on My O2, we will dispatch your order to you in the order that it was received by us. When you ordered your iPhone you’d have been shown an estimated delivery timescale during the checkout process. This is the timescale that we aim to deliver to you in and your My O2 order will update once we are closer to delivering to you.

Re: Iphone 7 deliveryy

Toby — Sat, 17 Sep 2016 19:54:28 GMT

Hi @Anonymous,

So long as you have email or text acknowledgement from us regarding your order, keep an eye on your ‘My O2’ which should update with your order details soon. If you’ve not had any confirmations or you’ve been waiting for a long time with no order details showing on My O2, please get in touch so we can look into your particular order > http://www.o2.co.uk/contactus

Re: Iphone 7 deliveryy

Benlfc — Sat, 17 Sep 2016 19:57:44 GMT

Toby,

Have you any idea hen stock is due in I ordered a + 32GB in black and only received my confirmation order email at 09:25 on the 9th and 2 "your orders being processed" emails

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 20:01:27 GMT

Just spoke to a helpful lad from CS. He told me iphone7 matt black is not out of stock and that if I don't receive handset on Monday (which I don't expect), I'll receive a text update on Tuesday (which I am prepared for). I appreciate that they're working through on a first come first serve basis. I only hope he was telling the truth when he said there is no shortage of this model because at least there might be some progress. Here's hoping.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 20:04:51 GMT

Never noticed any date other than launch date and as i said live chat on the Thursday told me delivery was definitely Friday 16th why would they say that

Re: Iphone 7 deliveryy

Benlfc — Sat, 17 Sep 2016 20:20:41 GMT

@Anonymous How they closed at 8PM?

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 20:24:56 GMT

Just spoke on live chat, apparently they will get more stock on Monday. Not sure how reliable that is but since carphone warehouse is offering delivery for monday then it has to be true.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 20:44:55 GMT

Apologies. I meant on chat.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 20:58:24 GMT

Guess I'll wait till Tuesday see what's happening. Not exactly needing the phone right now, but my ee contract runs out tomorrow so gonna be stuck without a phone until it comes... looks like it's a pay as you go for a couple days.

Re: Iphone 7 deliveryy

Anonymous — Sat, 17 Sep 2016 22:01:07 GMT

I've still heard nothing at all and my order still shows as "In Progress". I ordered the jet blast 7 plus 128gb.

The initial order confirmation email came through at 08:13 followed by the second order being processed email at 08:43.

I didn't see any delivery date confirmation either, certainly no mention of delay or wait time.

If I've not received an email about the delay, does that mean that I'm one if the next in line and my new device will be on its way shortly?