topic Re: Apple admit Iphone shortage (not O2's fault) in Apple

Apple admit Iphone shortage (not O2's fault)

adamtemp64 — Sat, 17 Sep 2016 08:03:06 GMT

http://fortune.com/2016/09/15/initial-stock-of-apples-iphone-7-plus-has-sold-out/

from this o2 page http://www.o2.co.uk/help/pay-monthly/iphone-offers

Until Apple make more the issue is fully at the feet of apple.

Re: Apple admit Iphone shortage (not O2's fault)

bexinthecity — Sat, 17 Sep 2016 09:00:45 GMT

The reason people are annoyed is that o2 CS have told customers that they knew about the shortage 5 days before release but only let customers know at 9pm the day before release. It's not about the fault, it's the fact o2 have spectacularly failed at customer service.

Re: Apple admit Iphone shortage (not O2's fault)

adamtemp64 — Sat, 17 Sep 2016 09:06:36 GMT

I am not here to defend apple or o2 but I would like to guess that apple told o2 and all other netwoks not to release the news about being unable to supply what was promised until that date and time.

But it is the same every year.

Re: Apple admit Iphone shortage (not O2's fault)

Naywa01 — Sat, 17 Sep 2016 09:18:33 GMT

Also I think people are overlooking the obvious point in the story on Fortune (and the implication that is being derived from it by o2), the story clearly says "who enter Apple Stores Friday". This means the sold out or no stock argument only applies to people expecting to walk/queue into an Apple Store and buy one, not what stock allocation will have been shipped to mobile networks ahead of launch. Anyone who thinks the networks get these devices on launch day are naive at best...

Re: Apple admit Iphone shortage (not O2's fault)

anticpated — Sat, 17 Sep 2016 10:06:48 GMT

Hmmmm...oh well. A bit underhand.

Re: Apple admit Iphone shortage (not O2's fault)

adamtemp64 — Sat, 17 Sep 2016 10:22:28 GMT

But should anybody be supprised it was rumoured they would be delays just one of many articles http://www.telegraph.co.uk/technology/2016/08/29/iphone-7-faces-claims-of-supply-shortages-ahead-of-launch/

Uk news source

Re: Apple admit Iphone shortage (not O2's fault)

Naywa01 — Sat, 17 Sep 2016 11:34:53 GMT

Delays are not so much the issue, what has annoyed most people is the very poor communications.

I accept this was always likely to happen, but why do O2 refuse to provide order updates?

Telling me the order status will change when it ships is not good enough. Virtually everything I buy online, even from individuals on eBay, tells me when I can *expect* to receive my item/s. O2 just say, 'thanks for your money, now go away and just wait for an unspecified period'.

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 11:49:39 GMT

These stock shortages are a bit of a joke, Apple know how popular iPhone's are so for them to not meet demand is a bit of a joke.

Re: Apple admit Iphone shortage (not O2's fault)

Naywa01 — Sat, 17 Sep 2016 11:55:48 GMT

Just read an interesting piece where a business analyst theorises that Apple purposely throttle deliveries to spread out and therefore boost shipments/revenues for Q4 quarterly results reports. Not an unreasonable practice if you're under pressure to maintain AAPL stock price...

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 12:40:48 GMT

Delays are one thing, which is annoying but understandable.

What isn't is that someone (happens to be my brother) received his phone yesterday (256GB Silver 7 Plus), which he pre-ordered at 17:30 on 09/09.

I ordered the exact same handset for click and collect with a pre-order at 08:30 on 09/09, and I'm still waiting.

So it puts the whole "dispatching in order of when order placed" thing into doubt, which is much more of a concern....

Re: Apple admit Iphone shortage (not O2's fault)

Naywa01 — Sat, 17 Sep 2016 12:46:32 GMT

@Anonymous I asked that question about click and collect to CS today and was assured that they are allocated as ordered. However your experience would seem to contradict that...

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 12:49:10 GMT

@Naywa01 wrote:
@Anonymous I asked that question about click and collect to CS today and was assured that they are allocated as ordered. However your experience would seem to contradict that...

My brothers order was for home delivery. I was told by O2 via Twitter that click and collect were processed in the exact same way as online orders for delivery.

But alas, it appears that they are a lower priority in real life.

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 14:35:01 GMT

Hmmm

So they take orders and cash with no information given that supply is lacking

Are we just supposed to devine this information ourselves ?

O2 are equally to blame, they are taking the cash

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 15:42:23 GMT

My biggest frustration with O2 is that how they use the stock they do have is in their own hands and they seem to be making plenty available in store for walk in customers. If pre-ordering isnt giving any benefit people may as well just go back to queuing around the block to go in store.

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 15:44:32 GMT

I'm more angry about how O2 have handled the situtaion. I understand that they have been let down by Apple but that is no excuse for not informing customers who have pre-ordered on the first day, who where given the 16th as a delivery date. O2 are claiming they notified everyone effected but they have not, I for one had no cummication from O2 at all and had to contact them myself once I read about the issues. I know there are many people who like me did not know anything was wrong until we didnt get our promised ordered when we expected.

It's the lack of coummication and the different storys people have been told whihc is my problem. Yes I'm desapointed I won't get my phone for possiblity a few weeks but I would not have minded so much if O2 where just straight with me from the start.

Re: Apple admit Iphone shortage (not O2's fault)

RossP81 — Sat, 17 Sep 2016 16:44:21 GMT

It will never happen but perhaps Apple should release the phone 2 weeks after Pre-order so they actually get a little closer to fulfilling orders.

Carphone warehouse can apparently get the phone I want by the 7th October, thinking of upgrading there with O2

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 18:09:03 GMT

Do you think it's fair that those that pre-ordered are still waiting for their phone while O2 are selling the same model of phone in store for Joe Bloggs to walk up and get that same day?

Re: Apple admit Iphone shortage (not O2's fault)

Anonymous — Sat, 17 Sep 2016 21:01:36 GMT

I ordered a matte black 7 plus 128GB first thing on the 9th back when it still had a release delivery date. I have heard nothing at all from O2 regarding my order.

Re: Apple admit Iphone shortage (not O2's fault)

anticpated — Mon, 19 Sep 2016 06:42:03 GMT

It's always the same.