topic Re: Delivery expectations for iPhone 7 PLUS? in Apple

Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:31:11 GMT

Seperate thread for 7+ customers to update each other.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:34:03 GMT

We're all doomed.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:34:07 GMT

Well done...its great everyone is gettig there Iphone 7 but its simpler having our own thread.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:34:39 GMT

Order Type: Upgrade

How Ordered: Online

Delivery Type: Click and Collect

Model Ordered: 7 plus Black 128GB

Date Ordered: 09/09

Time Ordered: 9:17am

Time Confirmation Emails Received: 10:06am

Delivery Expectation Set: 16/09/16

Email of Death Received: None and no SMS

Spoke to customer services - they advised if have not received SMS message last night or by 9:30am this morning delaying delivery, then my click and collect order will be available to collect in store today or tomorrow. I was advised to await a text message advising that my click and collect order had arrived in store.

Spoke to store manager over the phone - she advised me that O2 has no iPhone7 plus in stock across the whole company, irrespective of size or colour, and that she thought it highly unlikely that I will see my order for at least 6 weeks.

Confused? Absolutely!

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:34:46 GMT

iPhone 7+ 128 Black ordered 2pm 9th.

No text. No email. Order status 'in progress'. Wasn't expecting it today to be fair but the lack of any info is frustrating.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:35:34 GMT

Good shout.

I order the 256gb black at 9am on the 9th, my order still just says in progress, and ive recieved no other communication.

I was told several times earlier in the week that i'd have to today. Going on holiday tomorrow, typical!

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:38:06 GMT

My order confirmation email came in at 08:01. Black 128gb. Got the text saying they'll let me know Tuesday

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:38:24 GMT

Order Type: Upgrade

How Ordered: Online

Delivery Type: Delivery

Model Ordered: 7 plus Jet Black 128GB

Date Ordered: 09/09

Time Ordered: 08:05

Time Confirmation Emails Received: 08:10

Delivery Expectation Set: 16/09/16

Email of Death Received: Nothing

Spoke to customer services on the phone, they advised I might get it tomorrow or next week, but they can provide any firm dates yet.

Utter rubbish.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:38:31 GMT

Order Type: Upgrade

How Ordered: Online

Delivery Type: Click and Collect

Model Ordered: 7 Plus, Jet Black, 128GB

Date Ordered: 09/09

Time Ordered: 08:09

Time Confirmation Emails Received: 08:10

Delivery Expectation Set: None

Email of Death Received: No email or text

It looks like we will be in for a long wait!

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:39:24 GMT

Order Type: Upgrade

How Ordered: Online

Delivery Type: Click and Collect

Model Ordered: 7 plus Black 128GB

Date Ordered: 09/09

Time Ordered: 9:30am

Time Confirmation Emails Received: Didnt get any!!!

Delivery Expectation Set: 16/09/16

Email of Death Received: None and no SMS

We are the forgotten many!!!

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:39:33 GMT

After numerous online chats and phone calls to O2, I finally found a sensible customer service agent. She has a look at my account and then said she would call the order allocations department to see what is happening.

She took about 4 mins and came back saying O2 have not received enough stock from Apple to fulfil all pre-orders on Day 1. She then asked if I got a text saying sorry but my delivery was delayed and I said no I only got two emails saying my order was being processed - one on the day of pre-order and one yesterday afternoon.

She said if that was the case, they may still have my phone in teh queue for delivery but no guarantees. She said she would email the relevant department about my order and call me back within an hour or so with the answer.

Even though I would still be discappointed if I am not getting my phone yet, I give top top marks to this customer service rep for treating me like a human being.

I ordered an iPhone 7 Plus 256GB Jet Black so maybe the worst possible one to go for!

I will update this when I know more.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:39:57 GMT

So someone from @Anonymous is watching the threads - i think. Just been upgraded a level on my community status, but it might just be an autobot.

My iphone 7+ 128GB Black is booked for click + collect

Current order status: in progress 😞

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:40:03 GMT

Order Type: Upgrade

How Ordered: Online

Delivery Type: Click and Collect

Model Ordered: 7 plus Silver 256GB

Date Ordered: 09/09

Time Ordered: 8:30am

Time Confirmation Emails Received: 8:50am

Delivery Expectation Set: 23/09/16

Email of Death Received: None and no SMS

Was happy with my expectated delivery date until my bro ordered the same model for home delivery at 17:30 and he had his delivered at 9:30 this morning. He also had a Rose Gold 128GB Plus ordered at the same time and delivered at the same time too.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:41:08 GMT

Black 128Gb ordered at 8.29. New customer - nothing on my 02 at all, no email confirmation and no delay text/email either!! I want to cancel because of such poor customer service but am trapped as if may mean I would have to wait even longer!!!

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:42:37 GMT

Order Type: New Customer

How Ordered: Phone

Delivery Type: Post

Model Ordered: iPhone 7 Plus 256GB Jet Black

Date Ordered: 09/09

Time Ordered: 0845

Time Confirmation Emails Received: 1051

Delivery Expectation Set: 16/09/16

Email of Death Received: None and no SMS

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:43:01 GMT

I just looked on O2 website and the 256GB black model delivery estimate is now down to within 5 weeks. Yesterday it was up at up to 6 weeks...progress, good on you @Anonymous :dance-smiley03.

Rung every o2 store within a 20 mile radius (about 30), some have select iphone 7 models in stock, not one has an iphone 7 plus in stock!

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:43:42 GMT

From reading across other network forums, there seems to be a chronic shortage of black and jet black models, while rose gold and gold are in a better supply.

Conflicting stories at O2, whilst other operators seem to have a much clearer understanding of whose orders will be delivered today, and which ones will be delayed.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:46:06 GMT

Order Type: New customer

How Ordered: Online

Delivery Type: Click and Collect

Model Ordered: 7 Plus, Jet Black, 128GB

Date Ordered: 09/09

Time Ordered: 08:55

Time Confirmation Emails Received: 09:18

Delivery Expectation Set: None

Email of Death Received: No email or text

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:44:53 GMT

i ordered a 128g jet black plus and have had no texts or emails from o2 mad after speaking to 4 different agents and getting 4 different answers i don think i'll see my phone till october and i ordered just after 8:01 am i have now complained to o2 and have emailed watchdog.

Re: Delivery expectations for iPhone 7 PLUS?

Anonymous — Fri, 16 Sep 2016 12:45:00 GMT

Wow thats the best CS help in a long time for O2 - keep us posted.