topic O2 Refresh 2017 anniversary date. in Apple

O2 Refresh 2017 anniversary date.

AngryWarlock — Tue, 13 Sep 2016 20:42:46 GMT

I didnt want to be at the end of a queue for an iPhone 7plus on 25th September when my 1 year anniversary was up, so I paid off my phone and placed and order through refresh last Friday. The annual replacement was basically a wastew of time for me.

I paid a deposit for my 7Plus as well as the remaining balance of my old phone.

When will my anniversary be for next years iphone ? Do you think it will be 9th Sept, or a year from when I get the actual phone ?

Re: O2 Refresh 2017 anniversary date.

Olamilekan — Tue, 13 Sep 2016 21:01:38 GMT

From past experience it is not the day you upgraded but it would start from the day you receive the phone.

So in other words your contract would start from the day the phone gets delivered.

Hope this helps?

Re: O2 Refresh 2017 anniversary date.

Anonymous — Tue, 13 Sep 2016 21:13:29 GMT

The contract will start the day you signed the declaration not when you receive the phone

Re: O2 Refresh 2017 anniversary date.

AngryWarlock — Wed, 14 Sep 2016 08:45:45 GMT

Do you mean 9th September when I got loads of Terms and Conditions emails from O2 ?

Re: O2 Refresh 2017 anniversary date.

Anonymous — Wed, 14 Sep 2016 10:34:25 GMT

I've got the same problem, last year I pre-ordered on the 12th September but it took till the 3rd October for them to have the handset in stock, so my anniversary date is the 3rd October! Thats the earliest I can order a handset I'm being told. So potentially it may be a week or so after that, so next year... yep the date gets further away from the iphone release date every year

Re: O2 Refresh 2017 anniversary date.

Beenherebefore — Wed, 14 Sep 2016 10:40:42 GMT

Surely this contract has the same legal standing as any other contract ?

It does state 12 months doesn't it ?

I've not got one of these contracts so I'm asking the question for clarification.

Re: O2 Refresh 2017 anniversary date.

AngryWarlock — Wed, 14 Sep 2016 10:49:48 GMT

I think the question is - 12 months from what

Ordering the new phone ?

Paying off your last phone ?

Receiving your new phone ?

Paying a deposit for your new phone ?

It certainly seems vague, and a date that gradually slips further away from iphone launch dates each year would be very rubbish, probably to the poont of not making this deal attractive to the type of people O2 seems to be trying to attract (like me...)

Re: O2 Refresh 2017 anniversary date.

Anonymous — Wed, 14 Sep 2016 10:53:28 GMT

I ordered my 6s Plus last year on pre-order day, and received my device on launch day, 25/09/2015.

I went onto the 30GB tarriff with the "free upgrade after 12 months" thing.

This year I couldn't initiate the free upgrade on the pre-order date and would only be able to get the "free upgrade" by upgrading on or after the 25/09/2016, i.e. the 12 month anniversary (to the day) of RECEIVING my 6s Plus last year. As this would have left me waiting MONTHS for my new device. I decided to ignore the "Free" upgrade path.

The same as I did last year, the day before the announcement on the 7th, I "sold" my 6s Plus to Envirofone with a price promise of a value higher than the remaining device plan balance with O2 for my 6s Plus.

I used a CC to pay up my device plan and do a "normal" upgrade early on 09/09/16. I'll use the money from Envirofone to clear the payment on my CC and still have change in my pocket.

Regardless of timing issues with respect to the "Free" upgrade, that path is only cost-effective if the money you can get from selling your device, trading it in,recycling etc IS NOT ENOUGH TO CLEAR YOUR OUTSTANDING DEVICE BALANCE. Or if you can't temporarily pay the plan off until you get the money for your old device.

Re: O2 Refresh 2017 anniversary date.

Beenherebefore — Wed, 14 Sep 2016 11:00:15 GMT

The contract activates when you sign/accept it......all contracts are like that not just for phones.

And the contract period starts on that date and finishes 12 months later.

As I said, I've not seen the T&Cs applicable to this type of contract but I would imagine if you had read them before signing then the contract period would have been fairly clear.

Re: O2 Refresh 2017 anniversary date.

Anonymous — Wed, 14 Sep 2016 11:05:49 GMT

@Beenherebefore

I appreciate what you're saying dude, but as stated, in my instance the 12 months would be a year after I received my device. I didn't sign any contract on the 25/09/2015, so there seems to be some inconsistency.

Re: O2 Refresh 2017 anniversary date.

Beenherebefore — Wed, 14 Sep 2016 11:15:08 GMT

@Anonymous wrote:

@Beenherebefore

I appreciate what you're saying dude, but as stated, in my instance the 12 months would be a year after I received my device. I didn't sign any contract on the 25/09/2015, so there seems to be some inconsistency.

So when did you sign the contract or return the contract/T&C email back to O2 ?

Re: O2 Refresh 2017 anniversary date.

Anonymous — Wed, 14 Sep 2016 11:41:10 GMT

The only documents I can see are the "Legal" documents on 12/09/2015 when I pre-ordered the 6s Plus.

Re: O2 Refresh 2017 anniversary date.

Jeevster — Wed, 14 Sep 2016 20:31:16 GMT

Its when you receive the phone....

Re: O2 Refresh 2017 anniversary date.

AngryWarlock — Wed, 14 Sep 2016 20:45:10 GMT

Thats going to be rubbish for a lot of people this year, any only going to get worse each year as dates move further and further away from iphone launches.

Although there's some careful wording in the marketing it seemed the general idea was you could get a new iphone each yeart when the new model came out.

Either there needs to be some changes (like reserving phones on launch day ready for these customers anniversay) or this seems a completely pointless offer

Re: O2 Refresh 2017 anniversary date.

Anonymous — Wed, 14 Sep 2016 21:44:48 GMT

The contract starts from the day you receive your phone.

The contract between you and o2 is formed at point of acceptance, which is when the device is signed for.

Re: O2 Refresh 2017 anniversary date.

AngryWarlock — Thu, 15 Sep 2016 00:26:16 GMT

Pretty much renders the annual replacement deal useless for exactly the sort of people who are likely to want to take advantage of it.

We're just going to sell this years phone and settle early to get an order in at launch time for each iphone.

If O2 cant make their scheme operate in line with that there is little point for a lot of us, especially when the phone is usually worth more than the settlement figure anyway..