topic Re: Charges whilst abroad in Apple

Charges whilst abroad

Anonymous — Mon, 15 Aug 2016 09:20:43 GMT

Although I had my Roaming turned off while in France I still got Charged £1.66 plus VAT..

Why is this....?

Re: Charges whilst abroad

Cleoriff — Mon, 15 Aug 2016 09:51:24 GMT

Hi @Anonymous The £1.99 could have been triggered by one text or call...

https://www.o2.co.uk/shop/international/using-phone-abroad/

Re: Charges whilst abroad

Anonymous — Mon, 15 Aug 2016 11:07:36 GMT

I have the same problem as this - "The £1.99 could have been triggered by one text or call......"

How is this the case?

Your link tells me nothing!

If you are correct I will be cancelling ALL my O2 accounts!

Please advise!

Re: Charges whilst abroad

Cleoriff — Mon, 15 Aug 2016 11:13:29 GMT

Hi @Anonymous

O2 Travel is our roaming service for customers travelling abroad - the perfect way to stay connected when you're on holiday. It lets you talk, send texts and use the internet while you're away, without worrying about overspending. If you're a Pay Monthly customer, you'll pay a single fixed daily rate to get the minutes, texts and data you need in selected destinations.

So what I am saying is this.......If you activate O2 travel on a daily basis but during the course of that day you only send one text ...it will trigger the £1.99 per day charge. If you don't want to use O2 travel then you can opt out and just pay standard roaming charges...

Re: Charges whilst abroad

jonsie — Mon, 15 Aug 2016 11:16:23 GMT

If you are opted in to O2 Travel and have it as a free bolt on you are charged £1.99 a day. Just sending one text will trigger the charge so if you intend to use just wifi or make the odd call, send a couple of texts each day then you should opt out via My O2.

Re: Charges whilst abroad

Cleoriff — Mon, 15 Aug 2016 11:17:08 GMT

http://www.o2.co.uk/o2travelupdate or to opt out and use standard roaming charges.....

Scroll down to see these http://www.o2.co.uk/international/travel/standard-charges

Re: Charges whilst abroad

Bambino — Mon, 15 Aug 2016 11:42:04 GMT

@Anonymous wrote:

I have the same problem as this - "The £1.99 could have been triggered by one text or call......"

How is this the case?

Your link tells me nothing!

If you are correct I will be cancelling ALL my O2 accounts!

Please advise!

@Anonymous The change in O2 Travel was announced a while ago. If you cancel all your accounts you will still be responsible for paying what's left on them.

Re: Charges whilst abroad

Anonymous — Mon, 15 Aug 2016 12:31:27 GMT

I know my duties and responsibilities and do not need you to remind me!

It's O2 that needs to learn how to behave! Bloody impertinent and discourteous.

Re: Charges whilst abroad

Toby — Mon, 15 Aug 2016 12:58:00 GMT

Hi guys,

I have closed this thread, as the conversation was getting a little heated and off-topic of the issue at hand. A lot of useful advice has been given here by members (who are other customers remember) and this issue needs to be rectified by giving us a call on 202.

Any questions, send me a PM any time