topic Re: New Carrier update 24.1 in Apple

New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 16:50:11 GMT

Hi All

I had a prompt to install new carrier settings at the weekend. My version is now O2 24.1. I have since noticed that it has removed the option to select 4G/3G/2G and replaced it with the old enable 4G toggle. I am really annoyed as I live in a marginal 3G area so often lock my phone to 2G when at home.

I hope this is reversed in a future update.

Graham.

Re: New Carrier update 24.1

gemz4the1 — Mon, 20 Jun 2016 16:54:04 GMT

That's annoying. I thought the 2g/3g/4g toggle was helpful.

Re: New Carrier update 24.1

MI5 — Mon, 20 Jun 2016 16:54:28 GMT

@Toby needs to pass this on but it took ages to get it reinstated last time they removed it.

Re: New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 16:59:42 GMT

I updated the carrier settings & still see the original toggle. Try a soft reset of the iPhone

Re: New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 17:20:45 GMT

@Anonymous - tried that. Still just have the option to turn 4g off rather than 4G/3G/2G.

I'm on an iPhone 6s running iOS 9.3.2

Re: New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 17:32:18 GMT

@Anonymous I have an iPhone 6 running 9.3.2 with no problem

Maybe call CS or @Toby maybe able to help

Re: New Carrier update 24.1

MI5 — Mon, 20 Jun 2016 17:41:16 GMT

Just checked the wife's phone (6) and she still has 2g, 3g, 4g so must be a problem with either 6s uniquely or your phone.

Re: New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 17:48:21 GMT

Thanks. That's weird. Nothing special about my phone. I can't be bothered calling CS. I doubt they would know what I am taking about going by past experience.

Just to check. People who still have all the toggles definitely have the new carrier update?

Re: New Carrier update 24.1

MI5 — Mon, 20 Jun 2016 17:59:52 GMT

Yes, definitely.

Re: New Carrier update 24.1

gemz4the1 — Mon, 20 Jun 2016 18:09:23 GMT

I have iPhone 6s and I updated my carrier setting and I only have an option to turn 4g on 😞

Re: New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 18:28:20 GMT

Yes I definitely have it. It must be iPhone 6S related then

Re: New Carrier update 24.1

Cleoriff — Mon, 20 Jun 2016 18:34:54 GMT

@Anonymous Maybe give Apple support a call https://support.apple.com/en-gb/contact

Re: New Carrier update 24.1

MI5 — Mon, 20 Jun 2016 19:33:26 GMT

I doubt apple will be interested. It's o2's update. Nothing to do with Apple. They did it before and everyone complained so you'd think they would learn!

Re: New Carrier update 24.1

Anonymous — Mon, 20 Jun 2016 19:55:41 GMT

That's why I suggested contacting CS

Re: New Carrier update 24.1

MI5 — Mon, 20 Jun 2016 20:08:12 GMT

They probably won't have a clue either.
A complaint needs to be made and forwarded to the relevant people who make these crazy decisions!

Re: New Carrier update 24.1

darrengf — Mon, 20 Jun 2016 23:02:26 GMT

I have also lost the 4g, 3G, 2g toggle on the iPhone 6s+

If I also remember, Apple updated all their iPhones to have the toggle, so it's strange how it's come back.

Re: New Carrier update 24.1

Anonymous — Tue, 21 Jun 2016 12:39:28 GMT

Carriers can override the setting if they wish. It looks O2 have done this again for the 6S and 6S+. 😞

Anyone know who I could complain to that would understand what I am on about? So I can get this to the right people?

Cheers

Re: New Carrier update 24.1

MI5 — Tue, 21 Jun 2016 12:47:09 GMT

The only complaints dept is on this link (scroll down) http://www.o2.co.uk/contactus

Re: New Carrier update 24.1

Anonymous — Tue, 21 Jun 2016 19:22:08 GMT

I too have the same issue. I have the 6S, my boyfriend has the 6 and he has had the update now too and I have lost the toggle for 2G and 3G. I called CS and they told me I had to speak to Apple as it was nothing to do with them. Absolutely useless. I don't want to keep my 3G on all the time - they did this ages ago with the 5. Does anyone know if we can complain at all? Or if someone will be able to help?

Re: New Carrier update 24.1

Anonymous — Tue, 21 Jun 2016 20:06:44 GMT

@Anonymous Follow the link provided by @MI5 this is an o2 problem not Apple