topic Re: O2 travel help!! in Apple

O2 travel help!!

Anonymous — Sat, 11 Jun 2016 17:45:09 GMT

Hi I'm in desperate need for help.
im currently in Malta with o2 travel activated (set up before I travelled)
i can make calls and texts and also can get 3G yet the Internet will not work neither will any apps as if I have no internet connection at all.

i have rang o2 many many times being passed backwards and forwards and no one seems to have any idea what is happening.
ive been offered compensation but that is no good as I need data.

things I have tried:

removing SIM card and restarting
comple reset of phone
choosing manual network
turning eu Internet off
turning data roaming on.
actually going into the mobile phone shop here in Malta to check if there is a signal problem with the carrier that o2 switches to here.
absolutely nothing has worked and I'm very angry with o2's complete lack of care here.

Thank you
Georgina

Re: O2 travel help!!

MI5 — Sat, 11 Jun 2016 18:07:31 GMT

Unfortunately it's most prob out of O2's hands as you are roaming on a foreign network.
Are there any alternative networks available when you do a manual network selection?

Re: O2 travel help!!

Cleoriff — Sat, 11 Jun 2016 18:33:03 GMT

Could this be an issue with the phone itself @MI5? The OP says she is getting a 3G signal and has tried everything possible? It just seems very strange as I am here abroad (in Spain I know)... but never experienced any of those problems at all....

Not said if she has tried acccessing anything over WiFi though?

Re: O2 travel help!!

MI5 — Sat, 11 Jun 2016 18:34:59 GMT

If 3g is showing the phone is working.
It's either a crap network they're connected to or they are throttling o2's roaming connection - possibly due to overloading on the home network.

Re: O2 travel help!!

Cleoriff — Sat, 11 Jun 2016 18:36:38 GMT

@MI5 wrote:
If 3g is showing the phone is working.
It's either a crap network they're connected to or they are throttling o2's roaming connection - possibly due to overloading on the home network.

Thanks for that clarification

Re: O2 travel help!!

MI5 — Sat, 11 Jun 2016 18:54:48 GMT

No problem

Re: O2 travel help!!

gemz4the1 — Sun, 12 Jun 2016 07:21:01 GMT

When I go to Spain I use Movistar and the signal is good.

Maybe, as the others say, the areas that you are trying to use it are blocked due to hotels/buildings.

Can you not use wifi in the area that you are in?

If you desperately need to use the Internet, you could potentially buy a local sim and see if that works in your phone.

Re: O2 travel help!!

Anonymous — Mon, 18 Jul 2016 10:38:54 GMT

Same issue here. Very frustrating, and now upsetting as wife is unwell back in UK and need to keep in touch without calling all the time. I work in Luxembourg mid week.

O2 Travel was working fine from Jan to May 2016 throughout France, Belgium and Lux and now I get no data at all all of June and July. Calls and texts are fine, but no data.

Tried manually joining networks and been through the full 10 providers listed, but am left with full bar signal annotated with 'R'. Nothing works for data, not even 1MB let alone the 100MB until throttled. Mobile data, Roaming on, all networks options selected, no data limit etc, resetted, i'm in need of help please.

Re: O2 travel help!!

MI5 — Mon, 18 Jul 2016 11:02:02 GMT

I refer back to my previous answer where I said that if your phone is showing a data connection, it os connected.
If it couldn't see a data connection you would not get a notification of it and would see a "!" in the notification bar.
Something must have changed on your phone or account at the point in time you lost the ability to use data.
Was it a software update on the phone (if so, try resetting the network settings or text "active" to 2020) or did you upgrade your account, change sim cards or do something else?
Have you called CS to make sure there are no restrictions or data caps imposed etc......?

Re: O2 travel help!!

synge — Fri, 23 Sep 2016 04:38:00 GMT

I am in Berlin and am in the same situation as the OP. I activated O2 Travel yesterday but can only make phone calls - no internet access or data at all. I assume that this is not a network issue in a large developed city. I can see 3G displayed in top left corner. Is there a delay in the service being activated? ("My O2" says it was commenced yesterday.) relying on my host's wifi, but this is no good when I am out and about!

All help gratefully received.

Re: O2 travel help!!

adamtemp64 — Fri, 23 Sep 2016 05:30:12 GMT

@synge Have you tried manual network selection to select another carrier ? It could be a local issue

Re: O2 travel help!!

MI5 — Fri, 23 Sep 2016 05:45:23 GMT

Try rebooting the phone and also check that data roaming is enabled.

Re: O2 travel help!!

synge — Fri, 23 Sep 2016 06:09:25 GMT

Carrier - it defaults to O2.de, which would seem logical. I have tried manual adoption of vodaphone and one other, both without success.

Rebooting - done.

Data roaming - on, and I have also tried in turn 4G, 3G and 2G.

Thanks for the suggestions. I think I now have to wait until the online chat support team starts work ...

Re: O2 travel help!!

synge — Fri, 23 Sep 2016 07:45:36 GMT

Now resolved with the help of online chat support - roaming was not enabled on my account (even though it was was enabled on my phone and I had opted in to travel).

Re: O2 travel help!!

adamtemp64 — Fri, 23 Sep 2016 07:47:52 GMT

Glad live chat solved it

Re: O2 travel help!!

bexinthecity — Fri, 23 Sep 2016 20:36:43 GMT

Ive been having the same problem in Switzerland - I have to activate and reactivate aeroplane mode several times to get it to kick in. Honestly o2 travel is useless - the only thing it's good for is calls and texts - when the data works it's so slow I give up.

Re: O2 travel help!!

Leeds6 — Fri, 23 Sep 2016 21:37:07 GMT

You pay o2 travel daily only but rember it's not o2 fault its telephone company o2 local uses . I found no problems in Europe this year.

Re: O2 travel help!!

bexinthecity — Mon, 26 Sep 2016 08:41:43 GMT

Not quite - I had severely slow data speeds to the point where it was pointless using it however in the exact same spot I booted up my iPad with the Three sim in - which used the same Swisscom network and speeds were lightning fast so O2 do throttle speeds (and admit they do)

Re: O2 travel help!!

jonsie — Mon, 26 Sep 2016 09:07:28 GMT

@Leeds6 wrote:

You pay o2 travel daily only but rember it's not o2 fault its telephone company o2 local uses . I found no problems in Europe this year.

Sorry but I think it's entirely O2's fault, you get no throttling with EE or Three.

Re: O2 travel help!!

bexinthecity — Mon, 26 Sep 2016 09:49:14 GMT

Exactly.