topic Re: Whatsapp not working whilst roaming in Europe in Apple

Whatsapp not working whilst roaming in Europe

Anonymous — Tue, 26 Apr 2016 18:07:54 GMT

Hey guys, for the past week or so my whatsapp isn't connecting to the network whilst on data roaming with 3G connection in European countries. It works fine in the UK however doesn't connect in Europe and I've tried in 4 different countries so far. I haven't re-installed it yet as I have so much data on there to back up first. Any ideas? All other apps work fine whilst using roaming. Thanks

Re: Whatsapp not working whilst roaming in Europe

Curr946 — Tue, 26 Apr 2016 18:14:38 GMT

odd, you don't need to reset your full phone, just try uninstalling and reinstalling the app. Perhaps an update is needed, check the store. What handset are you using?

Re: Whatsapp not working whilst roaming in Europe

jonsie — Tue, 26 Apr 2016 18:16:46 GMT

Has the app asked you to verify your number? Have you had any notifications at all?

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Tue, 26 Apr 2016 18:21:17 GMT

I'm using an iPhone 6. Checked the App Store and no updates. Looks like it's a whatsapp problem though maybe. I will reinstall it as a last option. Loads of data on the app to back up first, that's why. It stopped working in Spain last week, and hasn't worked in Spain, Germany or Belgium in the past few days. Works fine in the UK on mobile data, just not abroad though. Thanks guys

Re: Whatsapp not working whilst roaming in Europe

MI5 — Tue, 26 Apr 2016 18:32:23 GMT

Have you got EU data turned on?
Turn it off if you don't have a specific EU data package.

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Tue, 26 Apr 2016 18:37:34 GMT

It's off at the moment. Tried it both ways already however my default setting has always been off and worked fine the past 5 years. So annoying as it's just whatsapp which isn't working whilst roaming right now. Thanks for the help

Re: Whatsapp not working whilst roaming in Europe

MI5 — Tue, 26 Apr 2016 18:42:49 GMT

If everything else is working it must be the app then. You can back up all your convo's in the app settings then delete the app, reboot and reinstall it.

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Tue, 26 Apr 2016 18:50:51 GMT

Yeah think that's the only solution left. I think there's a few people in the same situation. Thanks for the help guys

Re: Whatsapp not working whilst roaming in Europe

MI5 — Tue, 26 Apr 2016 18:54:16 GMT

Let us know if it works......

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Tue, 26 Apr 2016 22:56:35 GMT

I have the same issue in Spain. Keep up posted if you find a solution

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Tue, 26 Apr 2016 23:04:12 GMT

Have reset Network Settings, updated whatsapp as well as deleting and re-installing the app. Still no luck

Re: Whatsapp not working whilst roaming in Europe

jonsie — Tue, 26 Apr 2016 23:06:17 GMT

It definitely sounds like an issue with Whatsap itself then.

Re: Whatsapp not working whilst roaming in Europe

Curr946 — Wed, 27 Apr 2016 00:13:21 GMT

Has to be WhatsApp server. Send them an email

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Wed, 27 Apr 2016 05:34:58 GMT

Have done so and they claim there are not problems with their severs their end. They said it has to be an issue with either the handset software/hardware or with the network carrier

Re: Whatsapp not working whilst roaming in Europe

MI5 — Wed, 27 Apr 2016 06:46:07 GMT

Try manually selecting a different network and see if it's any different?

Re: Whatsapp not working whilst roaming in Europe

Curr946 — Wed, 27 Apr 2016 08:33:02 GMT

Get the impression that's been tired.

Might be a daft idea, but try disabling the new encryption setting and see if that makes a difference.

Re: Whatsapp not working whilst roaming in Europe

MI5 — Wed, 27 Apr 2016 08:35:46 GMT

@Curr946 wrote:
Get the impression that's been tired.

Where does it say that?

Re: Whatsapp not working whilst roaming in Europe

Anonymous — Wed, 27 Apr 2016 09:37:18 GMT

I've tried all of the suggested steps, and have just got off the phone from O2. They assure me it's nothing to do with them as I can use other apps such a safari and Facebook on data without a problem. I've also contacted Whatsapp and they've said there are no issues with their servers so I'm very lost as to what the solution is!

Re: Whatsapp not working whilst roaming in Europe

MI5 — Wed, 27 Apr 2016 09:39:50 GMT

I'd be inclined to agree with o2 unless they are actively blocking whatsapp, which they can't do as you are not on the o2 network when roaming.

Re: Whatsapp not working whilst roaming in Europe

therantyone — Wed, 27 Apr 2016 10:54:06 GMT

While I am an Andorid user, we have had the same issue in Sicily (Italy). Suddenly WhatsApp stopped working around 24-25 April. Was working fine on data before then and we are here reguarly as well as other EU countries and never have an issue. As the OP notes, is not a WhatsApp issue and is the same acoss ll networks and settings. Only WiFi works. Also not an issue of the version as I was on the old one and then updated, so same issue with or without encryption!

We had one useful call or chat with O2, he rest useless with the normal rubish re reloding it, etc. The useful call acknowleged there is an issue with WhatsApp on Data where we are and it should be resolved that night, but still no joy. My guess is there is either a data restriction in place, but if it is the same in other coutries there seems to be an issue with O2 and data use for WhatsApp on non-home networks. Friends on O2 200Km away have not had an issue either.