topic Re: International Calling Cards in Apple

International Calling Cards

Anonymous — Mon, 07 Mar 2016 18:49:57 GMT

Has anyone else used international pre-paid calling cards with 'no hidden charges/only cost of calls' and then been charged for every call/text you send? I figure I am owed hundreds of pounds and thinking about pursuing the issue in a small claims court; anyone else had similar experiences? I am leaving O2 when my contract runs out in September 2016.

Re: International Calling Cards

adamtemp64 — Mon, 07 Mar 2016 18:54:32 GMT

Who's were the cards you have used ? O2 did do one using an approved access number but o2 do have a clause in the t&c about this sort of thing if you provide more information we can advise

Re: International Calling Cards

MI5 — Mon, 07 Mar 2016 19:05:54 GMT

Yes. A bit difficult to advise without more info.

Re: International Calling Cards

adamtemp64 — Mon, 07 Mar 2016 19:16:48 GMT

@MI5 Agreed

@Anonymous this bit of to o2 t&c is relevant is not using the official o2 card

"provided that we may exclude from your inclusive minutes allowance calls made to any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling, paging services, onward calling services or numbers that pay a revenue share"

Re: International Calling Cards

Anonymous — Tue, 08 Mar 2016 07:03:57 GMT

I was using the official international calling cards ; bought in the O2 shop in Chorley, Lancashire with no advice on t&c given.

Re: International Calling Cards

Cleoriff — Tue, 08 Mar 2016 07:07:18 GMT

If you feel you have a genuine reason to complain @Anonymous then follow this route http://www.o2.co.uk/how-to-complain

Re: International Calling Cards

MI5 — Tue, 08 Mar 2016 07:12:30 GMT

You shouldn't be charged then.
Have you questioned the costs with CS at all?