topic Re: Message Charges WARNING in Apple

Message Charges WARNING

Anonymous — Thu, 14 Jan 2016 06:45:38 GMT

This is my first post on the Community website here goes
If you send an emoji character or send a message over 160 or send a picture in an email you will be charged for a picture message 33p. I think it's disgusting the way they do not advertise these charges.
I have a complaint in as I did none of the above but they have charged for something please check your bills

Re: Message Charges WARNING

Curr946 — Thu, 14 Jan 2016 07:24:32 GMT

When you add media such as a picture then it will convert to an MMS. As for emoji's etc, this is handset dependent. But when your SMS switched to an MMS you should see a symbol change or a warning show. You will need to refer to your handset user guide. If you don't agree you sent any MMS messages you need to ring 202 and discuss this with an advisor.

Re: Message Charges WARNING

Cleoriff — Thu, 14 Jan 2016 07:39:15 GMT

Hi @Anonymous

This is a very common mistake made by many people sadly

Adding an emoticon by itself won’t, in many cases, force the message into MMS format, but, what it will do, is eat up your character count.

A smiley face or wink will use 90 characters. (unless you have used the keyboard to create them) SMS are 480 characters and under.... anything over that becomes MMS. Emoji's are also extremely popular and again will eat up your character count

It is all in this guide here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

Re: Message Charges WARNING

MI5 — Thu, 14 Jan 2016 08:23:03 GMT

The costs are all fully advertised on the website.
O2 will most likely refund you on this one occasion but you will have no excuses for doing it again, now that you know.

Re: Message Charges WARNING

jonsie — Thu, 14 Jan 2016 10:18:43 GMT

It's easy enough to avoid once you know but all too often people only find out once they are charged. The information is out there however. On all network websites, reported in the media and extensively on this community. Customers seem to have insufficient time to read up on these things until the inevitable happens unfortunately.

Re: Message Charges WARNING

Curr946 — Thu, 14 Jan 2016 13:26:32 GMT

I just don't understand why we are charged for MMS anyways. They go by data so should be included in your allowance.

Re: Message Charges WARNING

MI5 — Thu, 14 Jan 2016 14:10:17 GMT

Different data platform.
It's the old WAP system - needs scrapping now.

Re: Message Charges WARNING

jonsie — Thu, 14 Jan 2016 14:19:37 GMT

I do think that some of the information on tariffs is a little ambiguous unless you really delve into it. For instance on my tariff, at first glance you would think I am covered for mms as part of my unlimited texts.

We all know however that mms are only free if you have the mms bolt on or are on a legacy tariff but the tariff information in the screen shot from My O2 would initially lead me to think my allowance can be used.

Re: Message Charges WARNING

MI5 — Thu, 14 Jan 2016 14:25:55 GMT

Yes indeed, that's very badly worded.

Re: Message Charges WARNING

jonsie — Thu, 14 Jan 2016 15:28:01 GMT

I'm tempted to try....on second thoughts...not a

Re: Message Charges WARNING

Curr946 — Thu, 14 Jan 2016 16:18:07 GMT

I agree too. Not worded well.

Re: Message Charges WARNING

Toby — Thu, 14 Jan 2016 16:30:30 GMT

Hi guys,

I can talk to the team about this. How would you phrase it to make it clear out of interest?

Cheers

Re: Message Charges WARNING

jonsie — Thu, 14 Jan 2016 16:44:10 GMT

A simple wording that yes, you can send mms but they are not covered by your allowance and will be charged at the current rate as per the out of allowance charges.

Re: Message Charges WARNING

MI5 — Thu, 14 Jan 2016 17:43:17 GMT

Simples
Clear instructions shouldn't be too difficult

Re: Message Charges WARNING

Cleoriff — Thu, 14 Jan 2016 17:47:05 GMT

@jonsie wrote:
A simple wording that yes, you can send mms but they are not covered by your allowance and will be charged at the current rate as per the out of allowance charges.

Sounds good to me...

Re: Message Charges WARNING

Toby — Fri, 15 Jan 2016 12:27:20 GMT

Thanks all