topic Re: Phone not working. in Apple

Phone not working.

Anonymous — Wed, 30 Dec 2015 01:03:18 GMT

Hi, my iPhone 5s stopped working yesterday afternoon, screen went black with big which vertical line. Then that disappeared. Took to Apple today who said it was a logic board issue and not caused by customer misuse on a form they told me to take to Carphone Warehouse. (Where I'd got phone from) They just laughed and said Apple were always sending people in with these forms and gave me one of their own. Highlighted part said, 'For goods purchased in Scotland these rights expire 5 years from delivery of the goods. A claim under uk consumer law may be made subject to the defect bring present at time of purchase.' They said that as the problem hadn't occurred within 6 months then there was nothing they would do. My monthly contract is with O2 and on live chat tonight they said I'd just have to pay the update early fee of £159 if I wanted a new phone. Apple would charge £199 for a replacement. My phone was a year old on 20th September and my contract is for 2 years. I've been onto Which and consumer rights sites tonight but cannot get a definitive answer to who I should be taking this up with, O2, Carphone Warehouse or Apple. Can anyone help with this and also should I bother or will they all just give me the runaround for months anyway.

Also Apple put the wee sim into a bigger card so it would fit into another phone but I've tried an old Nokia and Samsung tonight and wouldn't work in either. I need my phone for work so if I buy a phone in Tesco for example will they know if an iPhone sim will work in an ordinary wee disposable?

Thank you.

Re: Phone not working.

Cleoriff — Wed, 30 Dec 2015 01:13:32 GMT

Hi @Anonymous Apple (iPhones) only come with a 12 month warranty unless you go on to purchase a further year with Apple Care....So I don't think you have any comeback with anyone sadly. This is despite the fact you have a 2 year contract....

Did you think to ask Apple about the cost to repair the phone by replacing the logic board?

If you buy a cheap phone in Tesco as you suggest, you would be better getting a sim from them at the same time. They do work with the O2 network...

Re: Phone not working.

Anonymous — Wed, 30 Dec 2015 01:11:13 GMT

Your o2 sim will not work in a Tesco phone, you'd need a Tesco sim in a Tesco phone. Your better off paying off your device plan & upgrading to get a new phone

Re: Phone not working.

Curr946 — Wed, 30 Dec 2015 01:29:57 GMT

Sadly CPW is right, after 6 months the onus is on you to prove the fault is heredity and was present when sold by the retailer. Moving on to apple, they only offer a 12 month warranty and not obligated under the sales of goods act, as CPW sold the handset to you. I would take this back up with CPW and explain that under the sales of goods act the item should be fit for purpose and last a reasonable length of time. So although ts now down to you to show the fault was present or is heredity to that line of devices, your particular handset didn't last a reasonable length of time. As it's reasonable for your phone to have lasted until the end of your minimum term. This won't be a straight forward battle, but if your persistent you should get either a repair or refurbished replacement.

Re: Phone not working.

Anonymous — Wed, 30 Dec 2015 02:28:37 GMT

I've emailed CpW but not holding my breath! I'll just use an old phone borrowed from a friend until September then it's back to good old pay as you go. Between this iPhone and Samsung android that was a bother from first month I think PAYG is definitely for me with a cheap old Nokia. No more Apple either as this iPad has been in and out of the shop with glitches all over the place. Don't seem to be contracts under 2 years now and phones aren't built to last as long as the contracts.
I think I'll email them all again actually as reading scottish consumer rights expectation is for iPhone to last same time as contract, especially as fault is inbuilt. It's not much bother as I'll be using another phone and leaving them all in September so may as well try.
Thank you.

Re: Phone not working.

Curr946 — Wed, 30 Dec 2015 02:30:40 GMT

Best of luck

Re: Phone not working.

Anonymous — Wed, 30 Dec 2015 02:30:40 GMT

Cleo, Apple said £189 or similar but it would be cheaper to upgrade early. But I'm probably better off PAYG as I don't use wifi or emails outside very much so wouldn't bother me not to have it.

Re: Phone not working.

Cleoriff — Wed, 30 Dec 2015 07:33:32 GMT

Hi @Anonymous yes you have to go with a phone and tariff that suits you......Though you may want to try a Samsung next time. They do come with a 2 year warranty.....and are vastly superior to iphones...(in my opinion of course)

Re: Phone not working.

Anonymous — Wed, 30 Dec 2015 08:48:25 GMT

Sorry Cleoriff my last phone was a Samsung that stopped working after 5 minutes and was constantly in for repairs. Had to pay for early upgrade to get away from it. I battered it to a real death with a wooden rolling pin. As soon as rain stops I'll be out back doing that to iPhone. In all the years with mobiles only one make has been no bother, Nokia. They don't have all the bells and whistles but maybe that's why they're so reliable. PAYG isn't really financially suitable for me, will definitely work out more expensive but don't want to be tied to another handset for years again.
Happy new year to you all when it comes. 🍾

(Unless you work for Apple, CpW or O2. And Samsung as the bad memories are still there!!)

Re: Phone not working.

Cleoriff — Wed, 30 Dec 2015 08:54:01 GMT

@Anonymous wrote:
Sorry Cleoriff my last phone was a Samsung that stopped working after 5 minutes and was constantly in for repairs. Had to pay for early upgrade to get away from it. I battered it to a real death with a wooden rolling pin. As soon as rain stops I'll be out back doing that to iPhone.
Happy new year to you all when it comes. 🍾

(Unless you work for Apple, CpW or O2. And Samsung as the bad memories are still there!!)

I love this story...and hey.... I never knew folk still had wooden rolling pins

Please buy a phone that suits then...and a very Happy New Year to you @Anonymous

Re: Phone not working.

Curr946 — Wed, 30 Dec 2015 08:56:58 GMT

If pay and go will be more expensive, buy a phone and a sim only plan

Re: Phone not working.

PiedPiper — Wed, 30 Dec 2015 12:53:58 GMT

Just to add a little balance here, Apple did not get where they are by building unreliable, fault ridden phones. Ditto Samsung. I've had iPhones since the start and I have never had any sort of fault and I'm sure I'm not alone. In general they are incredibly reliable, amazing bits of technology.

Having said that, things break occasionally. You have been unlucky and you have our sympathies.

Re: Phone not working.

Cleoriff — Wed, 30 Dec 2015 13:01:52 GMT

I agree with that to some extent @PiedPiper. My son would never have anything else but an iPhone he really rates them..... Personally though, I just wish Apple would give a standard 2 year warranty...if they are confident about their phones, this isn't too much to ask surely?

Re: Phone not working.

MI5 — Wed, 30 Dec 2015 13:15:12 GMT

A free 2 year warranty is the very least Apple could give, considering the cost of their products but then the extended Apple Care no doubt generates millions of $ so why should they?

Re: Phone not working.

Anonymous — Wed, 30 Dec 2015 13:26:20 GMT

Carphone warehouse offers two year warranty for iPhones, I know this due to upgrading to iPhone 6 with them as they got a deal with Apple

Re: Phone not working.

MI5 — Wed, 30 Dec 2015 13:29:00 GMT

The second year will be apple care unless they are underwriting an insurance policy themselves.
I believe o2 are doing similar deal on 6s too.

Re: Phone not working.

Anonymous — Fri, 01 Jan 2016 14:54:59 GMT

I got my Samsung and iPhone from Carphone warehouse and went in to see them day after my iphone broke and they confirmed it was only 1 year warranty. I'm sure Samsung was the same. I know not all Apple products are bad it's just that all my Apple and Samsung are. I told my husband to batter (I used a more Glaswegian wording to be honest) this very iPad off the wall yesterday morning when the screen stuck for the thousandth time. He instead took it round to his pal who once again fixed it. I seem to buy the 'Friday 5 to 5pm' items every single blooming time.

Looks like my cheapest option at the moment is upgrading (it's gone down to £157) so will go with monthly contract again but will try another make. All the phones I like the look of are extortionate so I'm not sure about buying handset and sim separately. a few people have recommended that option to me but I'm not sure of the benefit? Would it not be more expensive if phones just break down every year or so anyway? Or do you mean buy a really basic phone? My family all have iPhones so are pushing for me to try apple one more time. I may do it, make sure I'm covered under home insurance and as soon as the inevitable fault develops I will claim some really thick robber was desperate enough to steal a 5 to 5 'er!!

No,even typing that my heart rate increased, so may go for HTC. (Think that's the correct initials.)

Cleoriff!!😳😳 You've obviously not realised I'm Andy Capps wife and couldn't live without my wooden rolling pin. (Only thing I'll use for pastry rolling, none of your modern nonsense for me.) Maybe that dislike of modernity is why technology doesn't work for me. Maybe it's similar to the sense they say animals have and these wee bits of metal sense my underlying mistrust and dislike? Or maybe I should put down the Baileys and try to ease off the drink? 😏🤔

My 2016 resolution not to waffle hasn't lasted too long. 😔😔

Re: Phone not working.

MI5 — Fri, 01 Jan 2016 15:00:14 GMT

I can assure you that Samsung give a 2 year warranty.

Re: Phone not working.

Cleoriff — Fri, 01 Jan 2016 15:10:13 GMT

@Anonymous I also have a wooden rolling pin so we must be similar in that respect. As for technophobia I was in that class myself till I was pulled kicking and screaming into the alien world of smartphones 3 years ago.

I have always had Samsung and never had a problem with any of them. Currently using a Note 3 bought outright and on a 12 month sim only deal. Overall a much cheaper option.....:smileywink: