topic Re: major problems with o2 recycle in Apple

major problems with o2 recycle

Anonymous — Wed, 25 Nov 2015 17:42:42 GMT

Imagine my horror when I sent away a mint condition iPhone 5s to o2 recycle (with the promise of £135) only to be told that the phone I have sent has 'heavy damage' and I would be offered £27!! Knowing this was certainly not the case with the phone i sent, i phone o2 recycle to share my concerns only to be told that a common problem with iPhone is that the battery can swell due to the change in temperature at the warehouse and this has probably happened!! Surely given that this is through no fault of mine I will still be offered my £135!!! No apparently not. I am offered for my (apparently now broken) phone to be returned to me!!! This is an absolute joke. The only conclusion I can come to is that the damage has occurred in the warehouse or my phone has been mixed up with someone else's. I am getting nowhere with o2 recycle staff. Anyone any experience of this or any advice on how to take this further?

Re: major problems with o2 recycle

Cleoriff — Wed, 25 Nov 2015 18:19:26 GMT

Hi @Anonymous sadly this isn't the first time we have heard of this problem with O2 recycle. We advise people to take photos of every part of the device and include it in with the phone parcel (A copy of pics kept for yourself)

It is a sorry state of affairs but as you have no proof of the state of the phone I cannot see O2 recycle paying out on their offer...

You have to keep pushing to get this phone back. I would also make a complaint http://www.o2.co.uk/how-to-complain

Re: major problems with o2 recycle

viridis — Wed, 25 Nov 2015 18:54:47 GMT

Get it back off the scammers and visit game with a print out of cex price with ID and you'll get 5% more than cex and only half hour wait while they checkmend it (to test it's not nicked) and you're laughing.

Re: major problems with o2 recycle

MI5 — Wed, 25 Nov 2015 19:44:31 GMT

Check the IMEI when you get phone back to ensure it's your phone that gets returned too.

Re: major problems with o2 recycle

Anonymous — Wed, 25 Nov 2015 21:08:01 GMT

Thats bonkers. Ive only ever heard of Samsung S4 having bulging batterys & how does a warehouse cause it

Re: major problems with o2 recycle

MI5 — Wed, 25 Nov 2015 21:11:39 GMT

It doesn't cause it's a lie !

Re: major problems with o2 recycle

Bambino — Wed, 25 Nov 2015 21:16:25 GMT

I think the problem is going to be that O2 recycle now have to send back a bulging battery damaged phone. If they don't it makes them out to be liars. How then, is the OP going to be able to get any reasonable amount of money from another recycling company, if the phone is damaged?

Re: major problems with o2 recycle

MI5 — Wed, 25 Nov 2015 21:26:33 GMT

There's a chance they have a phone meeting that description but I'm not sure it will be the same one the OP sent in.......

Re: major problems with o2 recycle

Anonymous — Wed, 25 Nov 2015 21:32:30 GMT

Either they send a different phone back or tamper with the OP iphone

Re: major problems with o2 recycle

Bambino — Wed, 25 Nov 2015 21:32:39 GMT

Hopefully, as you have suggested, the OP will be able to check the IMEI of the phone that gets returned to see if it's the same phone.

Re: major problems with o2 recycle

viridis — Thu, 26 Nov 2015 00:40:56 GMT

Remember to let them know you'll be comparing the imei on return with your original documentation and *#06# screenshots...

Re: major problems with o2 recycle

PiedPiper — Thu, 26 Nov 2015 11:48:01 GMT

Fiona - have you got anything in writing, particularly the part about common problem with iPhones, bulging and warehouses? This is clearly nonsense because where do they suppose Apple stores it's iPhones prior to shipping? And the same applies to O2 itself. If iPhones had a habit of bulging while in storage then Apple would have gone bust years ago.

If you don't get your phone back exactly as it was then I would write to them, recorded delivery, demanding compensation, failing which you will be taking them to the Small Claims Court, and if necessary, actually do it.

https://www.gov.uk/make-court-claim-for-money/overview.

It's relatively easy and I think it costs £35 to make a claim and that is your only risk. If you win you get that back together with the amount of your claim.

Good luck

Re: major problems with o2 recycle

Toby — Thu, 26 Nov 2015 11:53:47 GMT

Hi @Anonymous,

I'm Toby, the O2 Community manager. Welcome!

Feel free to send me a message and we can look into what is happening with your situation.

Re: major problems with o2 recycle

jonsie — Fri, 27 Nov 2015 12:17:54 GMT

Bulging batt er is are not a common problem with iphones, fact!

Total liars and scammers. Get the phone back, make a complaint if the phone isn't in the same condition you sent it and sell it privately. You will get more if the phone is unlocked.