topic Re: My O2 app not reporting correct data usage. in Apple

My O2 app not reporting correct data usage.

Anonymous — Tue, 10 Nov 2015 19:35:13 GMT

Hi,

Anyone else having a problem with the My O2 app not reporting correct data usage?

Checking my current stats via o2.co.uk reports what I would expect to see.

It resets tomorrow, so it may just be a glitch, but it's unreliable at present.

TIA,

SPD.

Re: My O2 app not reporting correct data usage.

MI5 — Tue, 10 Nov 2015 19:45:04 GMT

I've just checked mine and it's showing the same amount in both places.

Re: My O2 app not reporting correct data usage.

Anonymous — Tue, 10 Nov 2015 20:40:37 GMT

Ah, now I've discovered that o2.co.uk is reporting different figures in two separate places.

This is what I see under My Device>Allowances:

Which agrees with the App. So, I can't blame the App.

The image in my first post, that reported use of 212MB, was from service.co.uk under recent charges as per midnight Monday.

If it doesn't resolve itself upon issue of my bill tomorrow, I guess a phone call might be required.

SPD.

Re: My O2 app not reporting correct data usage.

MI5 — Tue, 10 Nov 2015 20:48:36 GMT

It looks like it's reset already ?

Re: My O2 app not reporting correct data usage.

Anonymous — Tue, 10 Nov 2015 20:56:23 GMT

It does, but has been that way for a few days now. I'm not quite sure when I spotted it.

Interestingly, the minutes used/remaining shown in both places within my O2 account on the web match.

But the data counts clearly don't.

Stranger and stranger.

Re: My O2 app not reporting correct data usage.

MI5 — Tue, 10 Nov 2015 21:04:43 GMT

What does you phone say you have used?

Re: My O2 app not reporting correct data usage.

Anonymous — Tue, 10 Nov 2015 22:35:24 GMT

I reset it on the 26th Sept. My billing date is the 11th of the month. Since the 26th Sept, I've used 233MB which is about right - the 212MB that I believe I've used during this billing period, plus 21MB that I will have used between 26/9 and 10/10.

Interestingly, my phone says I've used 80KB roaming, but I've not left the country...

Re: My O2 app not reporting correct data usage.

Cleoriff — Tue, 10 Nov 2015 22:38:21 GMT

@Anonymous wrote:

Interestingly, my phone says I've used 80KB roaming, but I've not left the country...

Have you travelled in the UK near the coast? Sometimes you can pick up signals from France etc...

Re: My O2 app not reporting correct data usage.

Anonymous — Tue, 10 Nov 2015 22:55:06 GMT

Sadly not 🙂

Re: My O2 app not reporting correct data usage.

MI5 — Wed, 11 Nov 2015 08:24:34 GMT

80kb is like one text message worth of data so whilst it's interesting that it has been logged as roaming it's not an amount to cause any concern.
It may just be a glitch when transitioning between masts or you may have connected briefly to a Voda mast if you are in an area covered by the cornerstone agreement.

Re: My O2 app not reporting correct data usage.

Anonymous — Wed, 11 Nov 2015 19:31:35 GMT

Well, checked it just after midnight and it had reset to 500MB. Now down to 494.65, so it looks like it was a glitch.

Thanks for your help folks.

SPD.

Re: My O2 app not reporting correct data usage.

MI5 — Wed, 11 Nov 2015 19:41:31 GMT

That's a relief. Thanks for letting us know.

Re: My O2 app not reporting correct data usage.

Cleoriff — Wed, 11 Nov 2015 20:14:19 GMT

Lots of things glitching at the moment...Glad its sorted @Anonymous