topic Disconnected during chat to upgrade in Apple

Disconnected during chat to upgrade

Anonymous — Mon, 19 Oct 2015 22:42:49 GMT

Cut off during live chat with Ajay, after waiting for ages and chosing a phone for upgrade, why didnt he phone me on mobile. Very frustrating

Cleoriff — Mon, 19 Oct 2015 22:55:03 GMT

Hi @Anonymous Have you thought of upgrading through MyO2? http://www.o2.co.uk/myo2

Another option is to contact customer services just after 8am http://www.o2.co.uk/contactus

Or probably the best way is to go instore and do your upgrade..Far quicker and you walk out with the phone you want...:smileywink:

MI5 — Tue, 20 Oct 2015 09:02:07 GMT

Just go in store. Much quicker and less painful.

Anonymous — Tue, 20 Oct 2015 09:54:35 GMT

Hi @Anonymous, try the above options and let us know if you are still in need for guidance. The community is to help!

Anonymous — Tue, 20 Oct 2015 10:10:42 GMT

Go instore as you will walk out with your choice of phone within 10 minutes all set up