topic Re: unable to get emails on my iphone 5c in Apple

unable to get emails on my iphone 5c

Anonymous — Mon, 19 Oct 2015 11:51:35 GMT

please help..i have been unable to get emails on my phone. i have a meesage that says the mail server is not responding. i have done all the trouble shooting and reset my phone countless times. i have deleted my email account, and reset the network settings and im still getting the same message. i have gone on to hotmail and it says that the it has changed from hotmail to outlook, but even with these changes i am able to login. can someone please help im at my wits end.

Re: unable to get emails on my iphone 5c

MI5 — Mon, 19 Oct 2015 12:04:16 GMT

Have you configured it as an Outlook account ?

Re: unable to get emails on my iphone 5c

Anonymous — Mon, 19 Oct 2015 12:15:38 GMT

hi,

no i haven't. how do i do that? im useless when it comes to such things and have no idea where to start.

Re: unable to get emails on my iphone 5c

MI5 — Mon, 19 Oct 2015 12:21:00 GMT

I'm talking from memory here as I don't have an iPhone with me, but, when you select the option to add a new email account it gives you a list of provider types, ie gmail, hotmail, exchange etc.
I think one of those options is Outlook, so select that option and then input your email address and password and see if it works then....

Re: unable to get emails on my iphone 5c

Cleoriff — Mon, 19 Oct 2015 12:28:02 GMT

I read somewhere that Hotmail has been 'retired' and replaced by Outlook?

Re: unable to get emails on my iphone 5c

MI5 — Mon, 19 Oct 2015 12:35:43 GMT

Yes, it has now.

Re: unable to get emails on my iphone 5c

Anonymous — Mon, 19 Oct 2015 15:13:09 GMT

im ready to throw in the towel. i have spent the afternoon rying to sort it and nothing is working. i give up.

Re: unable to get emails on my iphone 5c

MI5 — Mon, 19 Oct 2015 15:24:56 GMT

Can you call into an O2 shop and ask in there for help?

Re: unable to get emails on my iphone 5c

Anonymous — Tue, 20 Oct 2015 20:08:47 GMT

@Anonymous wrote:
please help..i have been unable to get emails on my phone. i have a meesage that says the mail server is not responding. i have done all the trouble shooting and reset my phone countless times. i have deleted my email account, and reset the network settings and im still getting the same message. i have gone on to hotmail and it says that the it has changed from hotmail to outlook, but even with these changes i am able to login. can someone please help im at my wits end.

Have you tried accessing your emails when your on WIFI, just to rule out if there is an issue with O2's mobile data/slow connection?

I can remember sometimes getting the mail server not responding when I was with O2 as a lot of the time the data side of O2 was too slow and it timed out.