topic Re: faulty phone? in Apple

faulty phone?

Anonymous — Wed, 07 Oct 2015 00:11:51 GMT

Just ordered a 5s 2 weeks ago I havnt dropped it or that. It's not turning on the screen is just going blue, can anyone help? Would I 've better going to Apple or o2 to get it fixed?

Re: faulty phone?

Anonymous — Wed, 07 Oct 2015 00:14:33 GMT

Also its a contract would I get a new one there and then or need to wait on a new one coming?

Re: faulty phone?

jonsie — Wed, 07 Oct 2015 05:48:15 GMT

Two weeks old you need to get it exchanged now. Don't accept a repair. You should get a doorstep exchange if you ordered direct or go instore if you purchased it there.

Re: faulty phone?

Cleoriff — Wed, 07 Oct 2015 05:58:00 GMT

Hi @Anonymous

Initially try this... Hold the sleep/wake button with the home button together for about 10 seconds until the device turns off and back on displaying the Apple logo.....

However this phone is two weeks old and this sort of thing shouldnt be happening. Contact O2 and demand an exchange for a new phone....http://www.o2.co.uk/contactus

Re: faulty phone?

PhoneChanger — Wed, 07 Oct 2015 08:04:10 GMT

If you get no-where with O2 (or they insist on a repair) go to Apple directly, they will usually exchange the handset straight away

Re: faulty phone?

MI5 — Wed, 07 Oct 2015 09:02:57 GMT

Walk in walk out with a new phone from any Apple store.

Re: faulty phone?

jonsie — Wed, 07 Oct 2015 16:13:34 GMT

@MI5 wrote:
Walk in walk out with a new phone from any Apple store.

Worth a journey