topic Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)? in Apple

iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 08:18:37 GMT

Hello,

I received my iPhone 6S Plus space grey today and I may have a issue with my device as I immeddiately noticed that there are some faint black blurry borders around my screen. It starts off at the edges of the screen and becomes fainter towards screen area.

Does anyone who may have a space grey version of the iPhone 6S Plus (may be the iPhone 6S) have this problem as well?

I'd really hate to return it and have to wait weeks for a replacement as no doubt my contract with O2 will continue to run whilst I'm without the phone.

So please, I ask any other iPhone 6S space grey owners to reply and let me know if the blurry black borders around the screen are present on your device too?

Also, maybe owners of the other colours can check their screen as well to see if they the same issue.

Thanks.

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 06:02:32 GMT

Hi,

I have the 6S in silver and do not have that issue, I would suggest making a genius bar appointment at your local Apple store that way (hopefully) you will not have to wait too long for a replacement.

Hope that helps

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 06:39:50 GMT

Thanks for your response. I hope though, that some space grey owners will hopefully respond to let me know if they have an issue with the edges of the screen around the device have a blurry black faint border that fades into the screen on white backgrounds especially.

I then, will most likely return the iPhone (if there is a screen fault) to O2, for them to replace when they have more stock.

If I do have to return it, does anyone know if O2 will cancel my upgraded contract if I decide not to have a replacement and maybe upgrade again later in the year when they have much more stock?

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 06:52:25 GMT

I've taken photos and you can clearly notice it at the top over the status bar. But it shows on every edge of the screen and I'm sure once you seen it on the top, you likely notice it on the left, right and bottom sides of the screen too.

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Cleoriff — Sat, 26 Sep 2015 06:54:29 GMT

Hi @Anonymous

It certainly sounds as if you have a faulty device. It doesn't matter what the colour of the phone is if you have a blurry border it sounds like a LCD display issue. For the sort of money you are paying for that phone I would return it and cancel the contract.(you have 14 days to do that) You then would have to start again

Alternatively you could try returning instore and see if they will swap for a new model immediately. What you don't want is for O2 to send this brand new phone off for repair. (you wouldn't do that with any new device)

It must be disappointing but I think really you have no other choice

If you want to ring Apple to confirm this is a fault on the phone try here

https://www.apple.com/uk/support/iphone/

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 07:00:54 GMT

I know it doesn't matter on the colour of the phone, but I was just clarifying that it may be more noticable on the space grey version due to the black borders of the phone itself.

After searching Google for the issue I am seeing, I found a few posts about how the iPhone 6 Space Grey versions had a screen defect of their own too but that was about the screen itself being uneven, hence why I posted asking about space grey versions but also asking others to post if they have the issue with the other colours too.

I will contact O2 a bit later, as bit of a trek to get to an O2 Store, and more of a bigger trek to get an Apple Store.

But from what you have posted @Cleoiff it seems I have an screen issue, and shouldn't have such issue for the sort of money I am paying, so I do hope I can cancel my upgraded contract and start all over again later in the year as obviously I'd hate to have to wait for a replacement whilst still paying my contract.

Thanks for the response.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 07:32:09 GMT

I have now been in touch with O2, as obviously there is no stock at the moment they will order a replacement for me and I can continue using the iPhone 6S Plus until they have new stock and be able to do a door replacement service.

But I would be intrigued how many devices are also effected, so I've added the thread title now so it includes all 6S Plus regardless of colour.

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Cleoriff — Sat, 26 Sep 2015 07:31:18 GMT

Must admit @Anonymous I hadn't seen your screenshot when I posted and it doesn't look too bad to me. It just looks as if the picture could be bigger to fill the screen. However, no -one can see it clearly and personally I would give Apple a ring before you do anything else with the phone. The number to call is in the link I provided.

If you are unhappy with it now it will only get worse. Best of luck with it..:smileywink:

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Cleoriff — Sat, 26 Sep 2015 07:32:41 GMT

@Anonymous wrote:
I have now been in touch with O2, as obviously there is no stock at the moment they will order a replacement for me and I can continue using the iPhone 6S Plus until they have new stock and be able to do a door replacement service.

Excellent news (again you posted just before my last post) They will probably look to do a doorstep swap..

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 08:19:27 GMT

@Cleoriff wrote:
Must admit @Anonymous I hadn't seen your screenshot when I posted and it doesn't look too bad to me. It just looks as if the picture could be bigger to fill the screen. However, no -one can see it clearly and personally I would give Apple a ring before you do anything else with the phone. The number to call is in the link I provided.
If you are unhappy with it now it will only get worse. Best of luck with it..:smileywink:

If you look at the top and bottom of the screen in my picture, it can be seen. It's like a faint black, or grey in colour. I obviously notice it more now as I know it's there ha.

And as said in my previous reply, O2 have ordered me a replacement and will do a door replacement service when they have new stock and was told I can use the device until that happens, so it means I can get some use out of the device and get used the 'new' features whilst I use my iPhone 6 Plus still as my daily driver for now.

Sadly this is the only iPhone I've had to return and I wasn't expecting it to be as easy as it has been.

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Cleoriff — Sat, 26 Sep 2015 07:38:41 GMT

Good news on all of the above....:smileywink:

Re: iPhone 6S Plus Space Grey screen issues (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 08:24:16 GMT

@Anonymous wrote:
Hello,
I received my iPhone 6S Plus space grey today and I may have a issue with my device as I immeddiately noticed that there are some faint black blurry borders around my screen. It starts off at the edges of the screen and becomes fainter towards screen area.

Does anyone who may have a space grey version of the iPhone 6S Plus (may be the iPhone 6S) have this problem as well?

I'd really hate to return it and have to wait weeks for a replacement as no doubt my contract with O2 will continue to run whilst I'm without the phone.

So please, I ask any other iPhone 6S space grey owners to reply and let me know if the blurry black borders around the screen are present on your device too?

Also, maybe owners of the other colours can check their screen as well to see if they the same issue.

Thanks.

I have the 6s Plus in space grey and I'm not seeing the issue you describe (although I struggle to see what you were describing in your photo, but screens are notoriously difficult to photograph as to how they look with your own eyes).

Here's a photo I took of my screen, but screens are difficult to photograph to how they look with your eyes.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 08:40:00 GMT

No problems with my space grey model. phone very snappy compared to the 6 I am not sold on this force touch yet though.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

viridis — Sat, 26 Sep 2015 09:11:34 GMT

The issue you have , IS the lcd being uneven.
It causes greyed areas where the lcd is not uniform to the rest of the assembly.
You can see the top of the display suffers also from light bleed from the illuminators (those whiter patches)
It's not the worst I've seen but still is not a great display tbh.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

viridis — Sat, 26 Sep 2015 09:13:18 GMT

Fatboys display is more uniform but even that has a minimal light bleed in the top left corner, but that is definately an acceptable display.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

viridis — Sat, 26 Sep 2015 09:15:03 GMT

This is what an uneven lcd looks like in a monitor with the center being the uneven part.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 09:29:56 GMT

@viridis wrote:
Fatboys display is more uniform but even that has a minimal light bleed in the top left corner, but that is definately an acceptable display.

Looking at the screen with my own eyes, the screen looks quite different from how it came out in the photo. It's nigh on impossible to photograph a screen to make it look like it does with how you see it with your own eyes.

Looking at my screen in the flesh, it looks whiter and an even brightness across the whole screen.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 09:44:05 GMT

Thanks for the responses.

Yes the photo of the screen is doesn't show up quite as well, but it's something that shouldn't be an issue due to the price of the item, and thanks for the light bleed warning, I didn't see it until you had pointed it out.

The light bleed may be more noticeable on darker phones rather than white I assume?

Anyway, I can't see the issue I have in Fatboy's photo, compared to my photo though as I can definitely see it in the photo I took but as I said, I know it's there hence my eyes can see it in my photo ha.

I've noticed in my photo though, if you look at the corner of the screen in the photo hopefully you will see what I'm seeing on my screen but it's all around the edges but the photo doesn't show it quite so well.

But I've never noticed it on previous iPhones I've had, which is probably why I noticed it straight away when setting up my iPhone 6S Plus for the first time. And your LCD screen is what I'm looking at on my iPhone 6S Plus but obviously on a smaller scale.

EDIT: After comparing my photo to Fatboy's I can see that his screen may suffer from the same issue but it's a lot lighter than mine. It might not be immedaitely seen but if you start at your screen long enough and move it closer to your face you can see it. Either that or I'm going mad and seeing things.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 09:53:37 GMT

I'm adding two more photos, hopefully it can be seen, but if not this issue is no longer an issue for me personally as I'm having the iPhone replaced when O2 have them back in stock. I just hope my replacement doesn't suffer from the same or if it does it's less noticeable.

Also, it seems I have the light bleed too in the top left corner, like Fatboy's image shows too.

Re: iPhone 6S Plus screen issue (maybe 6S too)?

Anonymous — Sat, 26 Sep 2015 09:57:43 GMT

@Anonymous wrote:

Also, it seems I have the light bleed too in the top left corner, like Fatboy's image shows too.

I will point out though, that looking at my iPhone's screen in the flesh, it does look quite different to how its came out in the photograph. The way my iPhone's screen looks in the photo is down to how the camera has captured the screen, rather than any potential screen issue. It is really hard to show a screen exactly like you see it with your own eyes