topic Re: IPHONE 6 in Apple

IPHONE 6

Anonymous — Wed, 23 Sep 2015 22:34:42 GMT

My iPhone 6 randomly stopped working! Can't unlock/lock, volume buttons don't work, home button doesn't work! No screen either help !!! 😞

Re: IPHONE 6

Cleoriff — Wed, 23 Sep 2015 22:47:49 GMT

Hi @Anonymous

Have you tried a restore through iTunes?

*Connect the phone to your computer and open iTunes

*If your phone shows there ...then click restore

If you can't restore this way then you will have to try it in recovery mode. Look at this link here

https://support.apple.com/en-gb/HT201263

Re: IPHONE 6

Anonymous — Wed, 23 Sep 2015 22:51:04 GMT

@Anonymous wrote:
My iPhone 6 randomly stopped working! Can't unlock/lock, volume buttons don't work, home button doesn't work! No screen either help !!! 😞

Book a genius bar appointment at your nearest Apple Store. If your phone is in warranty they will replace it but if its out of warranty then they will charge you for a replacement

Re: IPHONE 6

Anonymous — Wed, 23 Sep 2015 23:03:57 GMT

I upgraded on the 19th of August

Re: IPHONE 6

Anonymous — Wed, 23 Sep 2015 23:05:10 GMT

Haven't tried connecting it yet, will try that before I take or anywhere

Re: IPHONE 6

Cleoriff — Wed, 23 Sep 2015 23:08:44 GMT

@Anonymous wrote:
Haven't tried connecting it yet, will try that before I take or anywhere

Yes @Anonymous I would try via iTunes first but as it's a relatively new phone give Apple a ring if this doesn't fix it..

https://support.apple.com/en-gb/HT201232

Re: IPHONE 6

Anonymous — Thu, 24 Sep 2015 00:05:27 GMT

phone is now working after being plugged in! Do you think I should still take it into a store?

Re: IPHONE 6

Cleoriff — Thu, 24 Sep 2015 06:39:34 GMT

Hi @Anonymous

Pleased to hear it's working. No need to take it to Apple now (though there is a phone number in that link if you wanted to give them a quick ring)

Re: IPHONE 6

MI5 — Thu, 24 Sep 2015 07:04:33 GMT

@Anonymous wrote:
phone is now working after being plugged in! Do you think I should still take it into a store?

See how it goes. If it does it again, yes.

Re: IPHONE 6

jonsie — Thu, 24 Sep 2015 08:13:46 GMT

Make sure you take it to Apple before the very limited 12 month warranty expires.

Re: IPHONE 6

Anonymous — Thu, 24 Sep 2015 09:21:06 GMT

Glad to hear the members could help @Lydz!

Remember the communtiy is here to help should you have more questions!:smileyhappy: